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How did you get to where you are today? What is your story? What incidents and experiences shaped your career path?

Summarized By: Jeff Musk on Wed Nov 27 2019
Well, my story is probably a little bit different than most. I mean, I came out of school thinking I was going to be a banker for most of my life, started off in investment banking. But I know I went to work for a large multinational bank within just a few months after I started the bank experience. Significant problems. In fact, within a year it was close to bankruptcy, so that time was somewhat scary. But today didn't bring a great opportunity because a CZ had started a roll of people needed T j make change. That left opportunity for those who work hard and try to do a good job. So that allowed me to progress very rapidly through the bank and become one of the senior executives over us. Lots of the short party time, which then led me to be able to to move my career to a different. After realm, I went to work one of my customers as their CFO. Later, that company became a public company, really spent a lot of the stink or what I ended up being in life. I try to summarize kind of what that all means in terms of, uh I think you just really need to set your priorities. What is it that you want to be and what is it you want to do! You really pick something in life that you like And this is the old age said you really will never have to work a day in your life because it'll really be fun the whole time. It's important, though, throughout my career I noticed two really trying new things to treat be imagined, if not to take the risk. You know what you're told. You're just gonna you know the after day, come and do the same thing and work for someone else, but be created. People will notice that creativity and that man's imagination and I'll make a difference in your life now sometimes you know, not work out for you. I mean, you don't take arrests and don't make mistakes. Then you won't learn from him. I think it's really key that you try to enjoy the journey. Enjoy what you do. Do not focus on this sort of results, which is a lot of times what? Your bosses and so forth I want to do but focus on learning. Focus on your own personal growth and venture that results in good results, great outcomes. That's got my background. I don't know how much more detail you'd like me to go into, but that's kind of you know, after that, I worked for a public company. I'm a company, eventually sold to another public company. And, you know, today I started my own business. And then they have about nine businesses that we run in various different fields. So more salt based upon the things you learn in the things you strive to do overtime.

What are the responsibilities and decisions that you handle at work? Discuss weekly hours you spend in the office, for work travel, and working from home.

Based on experience at: President, Best Business Services (BBS)
Summarized By: Jeff Musk on Wed Nov 27 2019
Like I mentioned, you know, I've worked for multinational Fortune 50 companies where my decisions affected thousands of our customers to the world. But today I work for a relatively small business. Today, you know, my career is change significantly that you know, now you know this best isn't service has about 20 employees at all. So going from a company that had, you know, 34 5000 employees to a company that only has 30 the bread your responsibilities is much different now. I don't just handle this CD decisions like I didn't know the CEO of the public company. I handle day to day decisions. You know, people will need help. You know, if a truck is broken, we may have to go out and fix it ourselves or tow it in. So it's a lot different. First, more business, same time. The company itself is mostly bookkeeping in various administrative functions for other companies. So I'm constantly out talking to people trying to get new business and tryto find new clients for us to be able to work with. It's addressing because different times in my career I've put in over 100 hours a week working on dhe sometimes now is the boss of the owner, I mean, I only put in 10 hours in a given week. It's if you get the right people working for you. No, really? A reason for me to go to go in and get in their way. I need to let them do their job. So, you know, work depends upon what you're striving to accomplish and and how much you're trying to learn. And at this point, I'm or mentor than the person trying to learn new things. Concept to travel. I travel a lot. My travel probably days a month, I'm going all over the place, not just in this state, but throughout the country. And even internationally, I do a lot of my work travelling because modern technology is no reason to be in the office. So love out that work is done while I'm traveling on to do a lot of it at home. I actually only come in the office about two days a week. All the rest I work I do is there on the road or at home.

What qualities do you look for when hiring? How do you interview candidates?

Based on experience at: President, Best Business Services (BBS)
Summarized By: Jeff Musk on Wed Nov 27 2019
way tended to have Samo one that are your legwork done? First, we usually have a test that we give employees and potential employees to find out. Kind of just, you know, they make sure their skill base is there, what they profess to be, they actually are. And they've got the necessary skills to be there after that. I like to interview people myself in person. I'm really looking for long term potential. And while ambition can be both a plus and a minus, I'm really looking for people that want to move forward and want to become something more than they are today. Want to learn, want to grow of enthusiasm and passion for what their own past experience has been, but also what they feel they can do for our business. Look for people that fit in our company that, understand what our culture is and how we work, that they feel that they fit in. And likewise, we feel they fit in because it's not using aren't here very long in that you know, employees hyeon costs or tends to be one of the difficult things we work with. That is just in respect to response to this, using my questions. There's no right or wrong answer, but just how they think through the question. That's kind of what I look for the most. It's not. I don't do when they're interviewing me. Any kind of skill bait questions like I say we test him beforehand, make sure that there it's really just to see how they think others beat, and you know what they're planning to do in the future.

How do you inspire and motivate your team-members? How do you foster creative thinking? How are ideas shared and implemented?

Based on experience at: President, Best Business Services (BBS)
Summarized By: Jeff Musk on Wed Nov 27 2019
That's a great question because that's key. I think the most business success that the first thing I always try to do is actually lost your A friendly, good, fun environment at work. People like coming to work and like what they do, and they're more like to do a good job at it. Secondly, we really make try to make sure we don't focus on one's mistakes. In fact, if anything, we push people to make mistakes. That helps them to be creative. They don't worry about it. If I do that wrong, no one's gonna care. You know this you have just I learned from it and do better because we're all constantly trying it that people know that. Hey, it's okay to want to do things wrong. Just what did you learn from it? And what can we as a company learn from it so we can move forward? No, I think you know, we really try to focus on what your career path is. You know what? What is your future in the company? You might start. It is a beginning level, employees, or you might have started as a senior executive, but where does this take you? We're gonna take you not just for us, but your whatever career you want. Someone may not be right for us at a different level in the company, but may this made position them for their opening your own business or doing something in the future which would be meaningful to them. And we let them know that we support that. We want them to be able to be great for us at the same time, we want to support what their career goals are, what for? They saw our ideas shared in implemented, um, way have a lot of, um what I call most brainstorming meetings where people could just get together and, you know, well, various issues were going through our company or with our customers and say, You know, how would you solve this? Or one of the things that we just throw things out of the board? I say nothing's right. I did wrong. Just that's it. The idea that and then we'll explore some of those and see where we take those farther. And that helps falter a lot of creativity and ways to get things done. And, you know, next meeting, we'll talk about which ones without were the best what people thought was Well, we'll start figuring how to implement more. Go forward.

How do you set targets for your team-members? How do you measure their progress? How do you incentivize them to meet their targets?

Based on experience at: President, Best Business Services (BBS)
Summarized By: Jeff Musk on Wed Nov 27 2019
From early in my career. I've always found it easiest to have them set their own rules. If they understand our strategy and to understand our culture using and set their own goals and I don't have to sickles for them, they want to sustain things we do and effaced. They're setting the goals. Then they buy into them, understand how they fit into the organization as a whole. And it's easier to incentivize them to meet them, because, you set your goal. Now, how you gonna measure it? You know what I should be looking for To know if you're meeting or not meeting. They're setting the measuring criteria. Then as they meet them, you know they're rewarded, and that could be rewarded. Do you know what the meaningfulness of it is? Anything from monetary reward pats on the back to an employee of the month. All kinds of different recognition systems are to make sure that they know we care about them. We care about what they did, and we recognize what they've done.

What major challenges do you face in your job and how do you handle them? Can you discuss a few accomplishments?

Based on experience at: President, Best Business Services (BBS)
Summarized By: Jeff Musk on Wed Nov 27 2019
One of the biggest things throughout my career, in whatever job is changing technology. When I started in business, you could see from my gray hair. There were no computers. There was no Internet on DSO. People were used to doing things a certain way. And over time, technology continues to replace and change what everybody's doing, and that creates great opportunities. But for some, people tend to create great challenges, and seeing people that can adapt to this tends to be both are more successful on. There are also people that count on the future as things continue to change to be able to do that. I remember when I was an investment banker like we were going from spreadsheets and writing everything ourselves. Simple things like word processing didn't after type everything up. And some people, that was hard because you couldn't understand. You know, white people wouldn't accept you No errors in their work, like they used to use cross things out so far that now everybody to be perfect on a word processor document. And so they were frustrated by that worries us and we can get just adapt to that. Found the great the pastor made more efficient, made everything look nicer. You know something the Internet came around people or some people were slow toe wanted, put data on there and transfer date over email or whatever it might be because they're nervous about you know how it might be seen or what security there was. And while that is a significant issue on those who adapt to those things move forward, you know, I've been more successful. Made business is much more successful. Companies that are leaving top companies in the world today didn't exist when I started. You know, the cool Microsoft's well, now Facebook. Those things. They didn't even exist. And so it tells you that 15 to 20 years from now, just because these are the company's doing well, you technology and new ideas can make thing are successful in future wanted working those things, you know, for the most part, ER is awarded to adapt, employed, have the ability to adapt and ability to turn challenges into opportunities. You know I can save my company's about to go bankrupt. That became more of an opportunity for me that a challenge whereas most people, a lot of my colleagues, left the company, they said we're not sticking around for this thing to fail or moving on company that ended up not failing because those who stuck around, we're able to become the leaders of the company and so that I thinks where success is made by the ability to adapt quickly to what's going on environment. When I first moved to Utah, which is in 2010. It was right after 2008. You know, little recession really impacted people all over the country and particularly here in Utah. But my partner today, it BBs happened to be one of those people who, you know, basically, they lost their business, went bankrupt, dreamed he was in the real estate business, you know, Real estate's stop doing anything. And he lost his business, but that he created an opportunity for May because and I came. I had extra money. Yeah, he needed a job between the two of us were able to put things back together. And now again, his business, which I don't 50% owner of now is active And the largest, um, this here in meatball in that particular industry, which is a resident of concrete. So that's where you know, being able to adapt, to take care of your advantage, taking advantage of opportunities and challenges, really

What are the job titles of people you routinely work with inside and outside of your organization? What approaches do you find to be effective in working with them?

Based on experience at: President, Best Business Services (BBS)
Summarized By: Jeff Musk on Wed Nov 27 2019
 In investment banking, they were very formal in terms, almost everything. Positions and vitals and very large multinationals. You know that was a lot different than the way I do it today. Today we don't really use titles much. We don't have to. The titles are more like your supervisor is more like a coach or a facilitator. Other than that, we more or less functionally tackle you, You know, if you if you're in sales, then you're a sales executive. You know it. We don't use Vice president, executive vice president. You know what type of things? Everybody here is important in their role. As long as I understand their role, that's it matters outside. Sometimes we have to kind of described at the folks because they want to talk to the top guy or they won't talk to the senior vice president of sales or whatever. That's well, this is the most senior person and sells an organization. And he's called the Sales executive. So, you know, because the titles tended that make the culture inside the company more restrictive. People thought off their cedar to me is why I'm in this position. Nobody's senior. You come up with the best ideas, you're rewarded the best. That's the way it works. And so that's kind of the way we've done things in the past, and that's been effective both inside and outside. You call anybody, they'll get you to the right person, and that person may not have that some fancy title that they get again.

What was the hiring process like for your job? What were the roles of people who interviewed you? What questions were asked and how did you answer them?

Based on experience at: President, Best Business Services (BBS)
Summarized By: Jeff Musk on Wed Nov 27 2019
So I can tell about different jobs. Obviously, I'm the president now You know it wasn't really hiring process book. I do have partners. I have, like, nine businesses now. I've got partners in all of them and we got together for quite a long time before picking partners because there's really a compatibility issue, and that's just going away with any employee. You need to make sure that there's a fit, as I mentioned earlier in my discussion, that they feel what you want to do and you feel with what they want to do. You know this isn't effected, particularly an environment. Today, when there's lots of jobs and not enough people to fill on, you want to make sure that you have the right person, you know that they're not. They're not just being hired to fill a spot, but they're being hired to really make an impact on your company. So new positions to come in. And like I say, we people interviewed me for different jobs over my career. You know, I really tried to focus on past experiences what I've done for other companies, you know, at the beginning it's harder because you have less. But hopefully, you know those things you've accomplished in school, whatever might be in terms of tests or projects or different things you did that you could point to because accomplishments show your ability to be able to learn and adapt. To be able to do those things that I mentioned earlier makes sense. The type of question people typically assets and hasn't changed a whole lot here. You know what? He's trained. Switch your weaknesses. And what does he want to do in your life? What is it you're looking for in this career? Those type of things. Those are all important to try to understand. You know, what is the fit? What are these guys looking for and what are you looking for? And I always try to push my candidates today when I'm hiring them, too. You ask lots of questions. You know, find it. We'll find out whether I'm the right employer for you because too often it's employer asking all the questions and the point leaves not really knowing whether they like this company or not. You know, they haven't asked enough questions to know how they're gonna get in, and then they come aboard later, and they say this isn't really what I want to do, and that doesn't work out for anybody.

What are the responsibilities and decisions that you handle at work? Discuss weekly hours you spend in the office, for work travel, and working from home.

Based on experience at: Partner, Solid Concrete Walls, LLC aka SCW Footings and Foundations
Summarized By: Jeff Musk on Wed Nov 27 2019
So solid country wells is quite a bit different than best business service. Is there a residential concrete company. And I don't know anything about residents or concrete even apart from what I've learned since I've been here, but my partner and I, when we interviewed each other too tight. Oh, I know this. He has been in the concrete business for 40 years. He's my age. He's running up from 2008 he ran the largest resident of a concrete company in the state of Utah 2000. They put him out of business. And as I mentioned before, we talk and my background is turnarounds, you know, from the bank of days and running large companies and particularly finance background. Could CFO before that. And so we were a good fit because he doesn't like any of that stuff. He wants the out of the field pouring concrete, setting up concrete, doing fancy concrete work. He doesn't worry about the books, the records, legal, all the administrative stuff. So now that's what I do. That's what I've been doing a lot of years. So we work out very well in that. And so once again, I don't come to the office here or a lot. I could do it with all my work home or when I'm traveling. I don't travel a lot for that business because it's really just focused here in Utah. But all put in some weeks, you know, when we're doing taxes and different things for presented what we might put in 60 80 hours a week, another other other weeks. You know, I'm coming to the office through the times. I probably still put in pretty much 30 40 hours a week of business, but most of her that's done at home, that's much of that question are responsible is assistant time. We really get both of us. Make the decisions together to some degree. If it's more concrete-related, like what are we gonna do for this customer? How we're gonna build this particular foundation and how we're gonna build a sports quarter? That's basketball E. I'll separate totally to him. If it's, you know, are we gonna buy a new computer system where we gonna buy more forms were gonna buy this than the financial analysis along with the need analysis and his side, we work together and other decisions I make all administrative decisions I make myself because he's not interested in all and so that's kind of how we spend it, the decisions and works very well.

What major challenges do you face in your job and how do you handle them? Can you discuss a few accomplishments?

Based on experience at: Partner, Solid Concrete Walls, LLC aka SCW Footings and Foundations
Summarized By: Jeff Musk on Wed Nov 27 2019
This job to get is very, very different. For example, you know some of the problems yesterday it's no. We had one of our big crane trucks, which cost $200,000 and slip on the road and turn tip over, you know, that's an expense. Plus, it's just a big impact on the work. Now we're down a crane truck that delivers all our warms, our jobs and so forth so that the type of challenges they're different every day. You know, we have employed towns as well. If people get sick, we need it's just a relatively small business. So you have, your cab guys who are doing the plans, you get sick and you know, how do you get that done for the day so that all your project managers and supervisors and get where they need to go. So you have a number of challenges like that. You have a computer. Systems network goes down so we can't communicate our folks and them their schedules, those types of things. But you once again, almost all those types of challenges, you know, just be calm and you think about, find solutions, find ways around it, you know, challenge that really can't be overcome if you think about it and work through it. So I guess the thing trying to adapt what we've done, you know, Generally, this company, as I say, we started from scratch in 2010 and now we're back to being the largest residential concrete construction company. And in Utah again, back or Kirby, What is before? My partner was before we went bankrupt. So it's one of those things that you know with his experience in that business now before his bankruptcy was caused by, you know, the same markets we have today. You get the lenders coming out and saying by this new piece of equipment, that's $200,000 crane truck. Like I said, we'll give you 100% financing and then the next year there's no business and you can't pay the bill and they take back the things that don't give you back the credit for the money so that he can't pay the bill. We don't have any debt, you know, attack of business more. And it's one of those businesses that ever just not your friend. Because next year there may not be any business because the way the market works extended, Yeah, you can be adaptable and do that. If you get a lot of death, it'll kill you every time. So that's kind of how you know, we've accomplished a lot of things that we learn from our past. Mistakes in terms of this are not the type of industry to get a lot of debt

How did the program prepare you for your career? Think about faculty, resources, alumni, exposure & networking. What were the best parts?

Based on experience at: Masters of Science, Information Services, University of Utah - David Eccles School of Business
Summarized By: Jeff Musk on Wed Nov 27 2019
Well, there are a lot of great parts. Networking was great. A lot of people that I met, their people who have his customers or his benders are different things today. These are other students that are now in different roles that I call up and say, Hey, what's going on? Also, from faculty standpoint, it's been nice to be on. Call them up if we have a question, particularly the best business service is business about some technology issue that one of our customers to deal with me, this all exposure to the classes itself. My background wasn't IT. It was financed and with IT changing as fast as it was, understand some of security risks in the, you know, from an IT standpoint as well. The database management and other programs that I was able to learn helped to kind of celebrate who not for me to do it in that setting myself, but who to call and how to solve the problem. We have him, just overall, the the large understanding, that top level view of kind of how IT. It's not just in our organization, but our customers' organization has really been helpful in terms of our ability to grow, would be able to satisfy customer needs. Isn't very good. Do the best parts. It's hardly necessary. Say one part was better than another because different day, one day I'll be saying I'm sure glad I went to that particular class because I wouldn't know how to solve this problem. Other words, otherwise. But in other days, it might be, you know, Hey, I'm glad I knew so And so that program could call him up right now. And, you know, get some business from you were gets a resource from so far. So I think the overall program itself different key elements really helped out in terms of, you know, moving forward. I think a lot of students don't take it as much advantage of the other students is they can getting to know them because a lot of times you go there, you tend to classic, you know, maybe I'm good licenses the factory, but you don't And this much time with the other students, as you should. But these these guys will be out of the business world with you. I was older when I went the blast But this these young guys, they're still in key positions and companies that I give me the right contacts and get things done. It's very important that I keep those relationships.

Do you have any parting advice for students and professionals starting out in your field? What three mistakes they should avoid? What three things would help them the most?

Based on experience at: President, Best Business Services (BBS)
Summarized By: Jeff Musk on Wed Nov 27 2019
Well, first thing that I think and this is kind of the ideas of mistakes and things do the most is what I said earlier. Make sure you do something you really like. I mean, don't just try to find a job. You know, I know those jobs up there pay $120,000 money may seem attractive and everything else, but no matter how attractive it is, if you don't like what you do doesn't last very long. You don't do very well at it. And you know not a good situation for you. Find something you love. You love it. You could find ways to make lots of money in it. I don't care what it is. You know, if you're a geography major and people say you can't get a job Well, if you love it, you could find people that will pay you a lot of money to know where everything is and how the different environments work. That so you can make a great job. So make sure you love what you do. I'm second is to try to always do things outside your comfort zone. You just stick with what you like you know, to do and you never go outside of it. Then they will never gain that creativity and the opportunity to be something more than you can be. You know, when I was young, you know, I hated the piano, but my mom pushed in piano lessons, and I'm not a good piano player now. But my appreciation for music is much greater because of that incident, an important part of my life in terms of enjoyment. Likewise, in locker career positions, Boss would put me and give me some assignment, but I didn't really like And I tell him this is better suited for so and so. But, you know, he would say to do it. And then I learned from that doing those help me didn't know better about that other department. Maybe that it was involved in Better to understand how things fit into the organization better, which made me a better employee. Maybe like what I did Better give me a better big picture. So try to move out of your comfort zone and last maybe is that high standards in everything you do and why? You know, I standard for yourself personally high standard. True, you have a job you want to do. Set high goals. Don't ever be satisfied. You know, I've always had the mantra try to be better tomorrow than it was today, and that's not just personally for my own personal values. But it also has to do it. How I work, how we deal with others. You know, I've said goals my whole life, and it's always don't set him low. It's easy to make him see you try to push for that. Well, that would be my advice for folks. Um, there's no three mistakes that I would ever say to avoid because just don't make it more than once. I was a fan of making mistakes because you learned from him. But whatever mistake you do make you know, learn from it and then never make that mistake again.