
This is software (AWS) generated transcription and it is not perfect.
think that's a great question to start with up. The very look at it is, you know, well, before we go into that would like to give a quick introduction. So I was born and raised in a small down in India and ah, and my my father used to run his best. But he still runs his business, and he is a small, you know, moment, Bob store selling agriculture related goods. I think when we were growing up, I would spend a lot of time at his business and help him. You know, if he had to go out oftown or something, help him down it while he was not there. And I think that that really saved me into who I am in terms off. You know, understanding the business is understanding the inter cases off, running a business, working with people and looking at the bigger picture on how how do we do small things that have an impact on the whole customer? Te Really? So I think that that really shaped me in terms off thinking about the customers. In addition to that, you know, and Michael year, I've bean really, luckily tohave a lot off really strong man plays and their studies. And I'm here today. When I wrote it leased out to me, I couldn't say no on to give a brief introduction about my myself and my career. I did my undergrad in computer engineering from India from National Institute Off Technology. There, one after premier Side of schools back in India and And I passed out in 2005 and started, you know, working in the corporate world, uh, moved to the U. S. In 2010 and other that John was off in 2011. But I spent the next eight years of my life started as Ah, sorry, engineer and Baby Contrato. And when I little was Cloutier, I bought that digital answer there. So I was responsible for some building all the customer freezing us parts off the website or mobile abs. Andi, currently a work that matters from as it'll be off product and so very similar roll off supported the customers in terms off their online experience and purchases, as well as how can we either in store experience together for this is our life. And as I said, uh, earlier been very lucky to have some very good mentors and career, and they didn't really have me shape their shape. The course of my ample responding to the indices doesn't mind a little.
I'm agenda. Look is around 40 45 hours, but depending on the week, it could go upto 50 55 60 hours ever. Because I had a senior executive position in a company you can never you know, you can never say no to any major. Incoming requests are if your customers are having trouble with something that comes first and everything else comes in in terms off, no responsibilities and decisions. So my responsibility has make sure that technology and the life experience our worst toe provide them are all the tools and Education League, so to solve their sleep problems at mattress from other gold is toe big. Sure, everyone is able to sleep well on Sovereign by no matter is accessories and all of that and then they shouldn't do that. We are launching a very need better very soon. It's called sleep dot com as l b dot com. We are planning to launch it tomorrow Thursday, August 20 yet, and you're excited about the goal of decided is to make sure you re provide of the education resource is toe our customers to solve their sleep leaves. So in a nutshell, my job is all about making sure. You know, if they want to purchase a matters or if they're not sure what matters to purchase, making sure they have all the tools and educational content available. Do they make it happen? Goal is to, you know, other customers are no. Why does specify tape off matters modern for time? What is the difference between a memory? From Worse is a gel memory for our Maybe it's meritless. All of that. The goal is to, you know, educated expert so they can sleep. That's but the leaders, as you can imagine a lot off. My job comes from experiment Lord like, you know, in my room when you when you are, are on the product side off the world and byproduct what we mean is it's not the traditional physical product, like a mattress, but my product. What do you mean expedient? And the rules here, So you're on the product side of experimentation becomes really important. So make your even. Your change in creating new opinions on your customers are measuring it very closely to make sure about liking it, and it's deadly solving there needs as well as those. So are my job focused on, you know, technology and other dates putting myself electoral shoes and making it good question. I didn't. So when I waas, you know, growing in my career in terms off, being an individual country, beautiful and then slowly raising rising through the ranks. One of the things that I see is most important is looking at the bigger picture. I mean, a lot of times when we work on something
all the all the people are the audience here is You know, when you're thinking about something, try to look. I try to step out off the current task you're doing and think about How does it impact your customers? If you're working on, you know, creating off? Let's say you're creating our starts dashboard. Think about how would your customer, who could be our, you know, a teacher who could be, you know, flying. Think about how they're going to use it. And how does it help them holistically. So there is one and seem on the technology side. So I started my career on the technology side and then moved to the product side leader. So seem on the technology side, I think it's really more important than a technologist. After way, we are always focused on making sure what we do is shiny, and it is the most efficient and guarded. Um, but a lot of times, while doing back returned to lose focus on the customer, I think the most important advice I can share our learning that I heard in my billiard balls always think off the customer first. So that is one and second is one. When you are thinking off the customer, all this measuring everything that we do any any programming to introduce you or any future we create for over customers. Can he experience? We create? It's really important for us to make sure, you know, we're imagining pre and post our data matrix around. Did what We were intending to go. Did it really? Did it actually make the lives off customers easy? I don't go to pieces. I don't call it a challenge. Another thing. Any leadership position is, you know, working with people, taking, making progress, taking people along. Um, I myself cannot. I need my team with me. I need I need all the resources who are smarter and then and better than me to reckon it. So having having that mentality and thought processes. And I remember there was ah, when I started my career back in 2005 I waas, you know, young and hungry And I wanted to, you know, conquered the world. And that made me quite cocky and make and you know, much more much impatient. And, you know, I remember one of my mentors pulled me aside and told me that everyone is time to do their best. And by in order for me to succeed, I have to help them succeed in order. And only then we can also see. So I think that's a pretty important thing I learned really early. Michael. Thanks for 10 full for they're not helped me a lot. Yeah. So, in a hole like mine, the software pools book ends the dairy from, you know, company to company, but at a at a basic level, you know, regardless off you know which company you work for. You can divide the tools they use into different pockets. Like of course, there's, ah, you know, presentation. Their buckets were used to like the act are