
This is software (AWS) generated transcription and it is not perfect.
sure? Yeah. So I started out, actually. Ah, working in ah, in high school doing phone technical support for a company called Ah. Packard Bell. There. Still around today, huh? Then. Ah, Packard Bell was acquired by any see commercial. So I did phone support for Packard Bell NDC commercial Zenith Data Systems. Uh, right out of high school, that kind of morphed into a ah help desk type job at a company called 1 800 Contacts from that company. I kind of mentor it up from progressed up became, ah, system administrator, storage administrator, active directory administrator on Then from there on, I worked for a systems administrator role for about 15 years there, and I was picked up by Dell Technologies. It's where I'm at today. I'm a senior principal engineer, Dell Technologies. Ah, so that pretty much answer your question
All right, so my primary responsibility at Dell is, too. What I boil it down to is to help customers understand the technology they have. So what does that mean is when customers were sold? Ah, data center infrastructure, which is primarily what I focus on, Ah, servers storage on. It's my job to help the customer understand how to implement that technology and how to use it on. You'd be surprised how many companies have a lot of talent, but they don't necessarily know how de leverage that technology in town. So part of my job is to help the customers understand that technology and implemented successfully. So working hours air pretty much 24 7 It really just depends. Some customers have data centers and other parts of the globe. So on, based on their workloads at the customs, were close or where the infrastructure is different parts of globe. I may have to work after hours. I mean primarily it's 95 before Cove ID Uh, my I traveled most the time. I mean, I am in the car. I am in the car in a plane. Ah, I'm responsible for the Four Corners region, so I I'll handle customers anywhere in the Four Corners region. So assed faras workload goes, you know, travel work mix on Before Cove it it was probably 30% travel, and then the rest I'm working with customers. Ah, since Cove it it's actually gotten busier. And now it's 100% back to back meetings at home, so yeah.
I mean, the challenge persistent in any on any I T career is staying on top of what's current. Ah, you can go to school. You can get a degree. You can be the smart guy, but as soon as you get out into the real world, if you don't up, keep what you have and constantly learn. Because technology constantly evolves, so the that's always a challenge. Um, how do you overcome that? You have? You have to, either by force of your employee employer or by force of your own will kind of, Ah, commit yourself to continuing education beyond a degree. Whatever it it's, it's it's a perpetual learning process. It's not like accounting or it's not like, you know, business management. You always have to learn whatever you're doing.