
This is software (AWS) generated transcription and it is not perfect.
Well, I actually started as ah ah, high school Spanish teacher, and I found out that there weren't gonna be very many opportunities for me. Thio live the kind of life that I wanted. Thio. I was developing online curriculum. I was taking private students. I was doing everything to try to make ends meet. I had a young family, and, uh and it just it wasn't what I imagined it to be. And so I actually got into ah sales position and sort of transitioned out of teaching into into a door to door sales selling smart home automation and security systems of all things. And, uh and that really sent me down a different path. And I was I was pretty good at it. And I just continued to build my network. I continue continue to be involved in the sales arena technology sales, and, uh, and then I found myself at this current position that I'm at right now healthcare startup called telehealth, where we help people manage their diabetes. And so I would say that that that moment of, um taking a step back and seeing that teaching wasn't really what I wanted to dio going forward and making a quick change and being flexible on being adaptable and taking on Ah, big challenge because for me, sales was was really hard. Initially, it was very, very difficult. Kind of took me out of my comfort zone for sure, and s, I think that that that was a catalyst for all the things that happened afterwards, so
Okay, so we are a tech enabled service company on what that means is we partner with insurance companies and they give us members of a given population in the United States here, and we take care of them on a number of fronts. First, we have technology. We have our own blue commenter. We have our own smartwatch. We have, ah, suite of tools that are members can use to manage their diabetes more effectively. And then we complement that with with live coaches. And it's a way we call our engagement center. So it's a 24 hour center where we have specialists that have been trained in paraprofessional, diabetes education. A number of therapy techniques, one of which is motivational interviewing. And each of these coaches has has basically a group of members that they take care of and monitor at all times. And so we onboard them onto the digital health platform. We show them how they could make simple changes for life just basically lifestyle type things like their diet, exercise, their sleep, their stress levels and how to take care of themselves that way On DSO, the the insurance companies are extremely excited about this prospect and working with us because when it comes to chronic care, obviously humongous drain on the insurance companies and and what we could do is just simplified into one platform instead of having multiple things that they work with, they just work with us. And so they love that Andi and the cool thing about what we do. And I guess some of our competitors and what they're what they're chasing is the human, the human touch and that human experience is much more effective than just a simple email or a text or, um, some sort of digital touch point. And and the members are extremely excited to have someone that's right on their side instead of having like we're talking about diabetes care. You have all these people, Um, in that they just tell these members what they have to be doing with their lives, and it doesn't ever feel like a new assistant model, kind of like someone that's there just to show him the resource and not to necessarily coerce them or force them in anything on DSO we've We've been getting a lot of success that way with our members and changing their behaviors just by letting them know we're here to provide you with all of these different things. You take it as fast or slow as you want, Thio. But we're gonna be here no matter what. And so they love. They love that support.I think what happens is they go into their their primary or they go into primary care. Then they get passed on to a specialist. The diabetes physician will give them about seven minutes, and they say, Hey, you have diabetes. Good luck out there and they kinda have to fend for themselves. And so what we've done is make it really, really simple. The insurance group partners with us. Our technology sweet ends up in this pretty little box on their doorstep. We call them up within 24 hours, and then they're ours and we take care of them. And so it's kind of it's kind of difficult for people who have diabetes to navigate that journey once they've been diagnosed and to find the tools and the like, the equipment that they can use to be more effective and managing their diabetes. And so what we've done is just we've converged. All these different pain points into one platform where it just simplifies the entire process.
I think the number with the number one thing for me. Excuse me. Thankfully, I've been I've been a part of it since the very beginning. And so I've been able to help with the fundraising I've been. I've been able Thio help with the building of the service model. Our chief medical officer is the head of diabetes care at Intermountain Health here in Utah. And so he and I had tons and tons of conversations about how we're going to interact with the members aan den. Now, at this phase of where I'm at my my main priority is to build a very successful team of health coaches because they are the front line. They're the people that are interacting with the members on a day to day basis. And so a lot of what I'm doing now is managing, um, kind of our people operations some of our HR functions because the service model is built and we have to scale a team. And so we have. We have 25 health coaches right now. I'm hoping that over the next year we can build that workforce to about 100. And so what? Myself and other members of the executive team dio his figure out. How we can best handle that growth were in Ogden, Utah, and so we're trying to figure out how we can. You can build that the that's that we can. Other other priorities that I have. I basically coordinate with everybody in the C suite and on the sales side as well, because our sales R sales team is continually going out and talking to these large regional insurance groups to try to bring in more lives for us to monitor. And and so when we go to sell the product and sell the model, sometimes I'll go with them to meetings. And Andi, I'm a part of that conversation. So we have 130,000 lives that we're monitoring right now, and we're just trying to get more, so that's that's a big part of it.uh, my weekly work hours. I usually get in here at seven. I'm outta here by five. So just a little bit. A little bit more than, like your your standard 95 or 85. But I The one thing that makes it tricky is because it is a 24 hour engagement center. Things things can happen at the weirdest times at the weirdest hours. So I'm sort of on call at all times. Um, but nothing too crazy usually.