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How did you get to where you are today? What is your story? What incidents and experiences shaped your career path?

Summarized By: Jeff Musk on Wed Jul 22 2020
So I graduated from Dartmouth College two years ago with a degree in history, um, and ended up entering a completely unrelated field and working for the United Health Group, a zoo. A consultant focused on the payer sides of the health insurance side. And I had two different kinds of engagements there. I was either project manager. So you're, you know, working to ensure that the timeline of the project is met and you're coordinating with all the different elements. The technical resource of the operations resource is the business resource is, and you're just kind of making sure that everything gets done on time. No, in scope and under budget. Um, and I also worked as a business analyst, which will be process improvement or creating crossed about call centre for the Department of Veterans Affairs for scheduling appointments for a while, which is a lot more interesting than it sounds. And, yeah, and and did some system integration work as well. I recently left UnitedHealth Group, and I've been working on a workforce development program for unemployed servers and bartenders who have been impacted by the Kobe 19 pandemic. So that's that's my focus right now, though. Gonna enter, um, the consulting space or health care the tree again, most likely in the near future,

What responsibilities and decisions does one handle in a job like yours? Tell us about weekly work hours, including the time spent on work travel and working from home.

Summarized By: Jeff Musk on Wed Jul 22 2020
So it's It's very way had a joke it at United that the answer was always It depends, Um, and when you're a consultant, that's that's often true. Every project kind of takes on a different nature. I had some some, uh, fellow colleagues that travel up to 80% of the time. I personally travel 80 once or twice a month during my travel engagements that I had other engagements, right and travel. It also usually was partial travel for me, which I like. Personally, I think that's the best balance. It is really useful toe have some interaction with your clients if their for their in another city big that with consulting. I mean, everything's gonna change even after this pandemic is over. People have realized that virtual collaboration is easier than they thought. It was a lot of traditional people that are now embracing this work from home environment. So I think it's hard t say how that's gonna look in the future in terms of daily weekly responsibilities again, completely, just different for for every project. That very meeting heavy company, um, was one of my gripes with the company. Actually, I would say I think a lot of more traditional people think that you need a meeting for everything. Nowadays, people are starting to realize that. You know, if you are including the wrong people in those meetings, that it ends up being a huge drain on productivity. So for me, it was a lot of facilitating meetings, a lot of meeting with clients. A lot of meeting with my team members, having working sessions, working directly with people toe create content to create presentations, meeting executives to update them on status and progress. Um, and then, you know, sometimes I would have had down working sessions tryingto figure out how I would shape a new processor solved. That problem was coming so very collaborative role for P. I know I had colleagues that were kind of head down, working in sequel or tableaux for 40 hours a week, so that's very different. I was a little bit more climbed, facing a little bit more interactive, but yeah, the answer is definitely a defense

What tools (software programs, frameworks, models, algorithms, languages) are typically used in a role like yours?

Summarized By: Jeff Musk on Wed Jul 22 2020
had some colleagues that were really kind of technical or data analytics. Resource is the largest equal. They used a lot of tableau and some some of the analytics working be done just using Excel In healthcare, you usually work very big data sets, sometimes using different software. People would also use our access. Um, all these types of database technologies as well, um, I'm mostly played around in excel in busy. Oh, it's been a long time in physio. Um, and project project is kind of the traditional project manager resource to tell you track here, track all of your outstanding activities and work. You can do that in Excel, too. But project is kind of the standard and also excel busy. Oh, is kind of process mapping software. That's something that you probably not gonna be familiar with and most other industries. I t implementation issues a lot. Anywhere that you can. You can do that kind of work in power point as well. But when you're building out more complex diagrams, you need functionality physio to make it work.

What are the challenges in a job like yours? What approaches are effective in dealing with these challenges? Discussing examples will help students learn better.

Summarized By: Jeff Musk on Wed Jul 22 2020
challenges in a job like mine. Whoa, it's kind of depends on projects. Sometimes you'll end up in complicated stakeholder management situations and steak over. Man been, You know, very stakeholders in a project could be your boss on the consulting site. It could be your client. It could be the end user. Sometimes those are two different things. So when I I was working on this V a project that I previously mentioned B. A was kind of the end client. But my actual client was a company that was a contractor for the so at both of them as stakeholders and get really complicated. You'll have external bender coming in, Um, you know, and everyone has to. You have to try to keep everyone happy and everyone has different sentence, so it's a balancing that can be challenging. Another thing is dealing with customer demands. Sometimes, you know, custom mobile command, something with unrealistic, and it's very hard to tell them now. So you have to try to find a way to tell them the truth without disappointing that making in this satisfying that it's often a very fine line. You have to walk and get the thing strategically about how you approach those conversations. One thing that I would say just just along with lines. If you're working out anything contractual, are you working with long term engaging with the client? Always take detailed notes. It's very important to have something to go back on when you're having a disagreement later and say We agreed on this this meeting at this time and especially government tracking that's absolutely central.

What are the job titles of people who someone in your role routinely works with, within and outside of the organization? What approaches are effective in working with them?

Summarized By: Jeff Musk on Wed Jul 22 2020
so Ok, so to me, a lot of different types of people you work with. You work with business owners who are kind of tasked with delivering the whole solution their leaders. Right. Um and then you work with project managers. If you're in the business analyst side, visiting product vendor side, you work with technical resources. A lot of the time. Technical resource is it's kind of depends on your project. So for me, I didn't have a huge technical background, so I tended to be more willing to adhere to whatever you know they thought was necessary. Tended to place a lot of trust in those. Resource is some of the times product managers would be a little bit more hands on, and they'll say, No, those technical people, um and I would have to rely on other people when they wanted to push technical resources, deliver something a little quicker, so I was a little more hands off in that regard. But oftentimes there's always given take between the technical team and the operations and project management team. You know, the technical thing wants to make sure that they're not being overworked, and they wanna give inadequate representation of what they can accomplish in a certain period of time. Andi, Sometimes that's difficult to work with.

What indicators are used to track performance in a job like yours? Think of the indicators such as key performance indicators (KPIs), objectives & key results (OKRs), or so on.

Summarized By: Jeff Musk on Wed Jul 22 2020
one of the really challenging things about consulting at an early level. What really matters is how much Bill right? That's how much a company cares about. It's your utilization rate is what it's called, Um, and as a younger resource, you don't have a lot of flex. If you don't have a lot of impact on that, you can't really go out and sell. Work yourself. You can do the best job you can to make sure you stay on engagements belong up, improve your value and obviously make sure that you don't get terminated early in any case, so you can do that kind of minimum work. But unfortunately it's a little bit of water, and sometimes consulting firms lose business and, um, you know, then not in a great position. But there are other KP eyes. The matter. Client satisfaction. Well, some surveys up to your clients after every engagement. One important indicator is NPS Net promoter score. So it's a bit relationship between your promoters and detractors. How likely are you to be recommended to another person as a consultant? Eso client satisfaction is the number one thing, and you want to make sure that you deliver workers lines or satisfied. That's really it comes down to in consulting

What things do you like about your job? Were there any pleasant surprises?

Summarized By: Jeff Musk on Wed Jul 22 2020
one thing I like is that so? My company kind of trusted me to go into a very client facing roll on a big program, and that was that. Something that you don't get experience with, another professions, you get a lot of exposure to senior leadership, and the reason I really like that is because you know you want to close this on. You want to learn from the people that are really successful in whatever industry you're. And I got the opportunity to do that all the time. And, you know, it was in many situations where those types of resources racked, asking for my feedback and my input and my expertise. And that's just that's I think one of the things that people love about consulting is your exposure to that kind of sea level management at an early stage of your career.

What qualities does your team look for while hiring? What kind of questions does your team typically ask from candidates?

Summarized By: Jeff Musk on Wed Jul 22 2020
so consulting. We'll have a lot of case interviews, right? Anger. And those can range from 30 45 minute market analysis. Cadences toe back of the envelope. You know how many windows air there in New York City cases? Um, gotta be good of both types of those. Don't know what you're gonna get Very important to try to find a connection. And at every consulting firm you apply to to try to get a sense of what the interviews like. It's really helpful going in if you could have some idea of what you're going to be asked, Um, a gauge for always be different, but yeah, yeah, if you want to do consulting, gotta study up on Katie's interviews. And don't don't underestimate that part. It's It takes some time. You know, most people are not naturally good at them. You need but put in the hours, but everyone can do if you fall the frameworks by case in point, you know, So that's that's really important. And then, you know, like any other profession, there's fit interviews. They want to make sure that you are gonna work well in that culture, and it's important to look on Glassdoor. Do your background research, try to figure out what the company culture is like and also read your interviewer and you know what type of person they are. And that's something that you get with practice. I'm interviewing. Um, you know, you have the determine whether that interview is someone who's a little bit more formal. Maybe they're a little bit less formal and they value humor. But really, the important thing is every person who's hiring, especially for a Net three little person they want to make sure it's someone that they're willing to spend 10 hours with a conference with Big. You want to be someone that people want to spend time, and that's it can't be understated. That is extremely important in every profession, but especially consultant

What helped you to stand out in your hiring process? How should someone prepare for an interview for a job like yours?

Summarized By: Jeff Musk on Wed Jul 22 2020
that a little bit. I think in the last question case interviews are really, really important. Having a good story for why you want to do consulting, um is important. It's kind of easy to say Oh, well, you know, I want to do consulting because it's general and that can try to gravitate towards what areas I like And that might be true for you. But having a clear kind of unique story that ties in your past experiences toe what you want to do in the future is really important. Um, although, you know, people understand that consulting is kind of the pathway to figuring out what you want to do in a lot of people graduate college and aren't really sure what direction we want to go, and I know I fell into that category sointerviews. Make sure that you stay true to your personality. You know, don't dress yourself up when you when you interview, right? Whatever attitude you bring to that interview is what they're expected to get from you as college. Right? So you want to represent yourself accurately? Um, you know, and you wanna want tell the truth as well.

Can you discuss career accomplishment(s) that you feel good about? Please discuss the problem context, your solution, and the impact you made.

Summarized By: Jeff Musk on Wed Jul 22 2020
mentioned before How It's very important to record, you know, important information meetings you have with your clients. So we ended up in a very complex contractual dispute with one of our clients, and I was able to show kind of a months long train of conversations related to the specific issue at hand was, you know, did they promise us that we would be allowed to use our own platform for this technology solution? Right? And it seems like it might be a simple thing, but complicated conversations. But I had such a detailed collection of notes and, you know, had such I had already been kind of thinking that this was gonna happen down the line. So I was very prepared and, you know, Qatar immediately. It was able to send all this information very cohesive timeline form, and that ended up when a contractual dispute for us. So

What is a future career path for professionals in your role? How long does it typically take to advance through various roles? How easy are such promotions to come by?

Summarized By: Jeff Musk on Wed Jul 22 2020
my my working at optimum UnitedHealth Group. Upton's a part of the United Healthcare in a consulting role very different than other firms. Other berms. It's kind of like, you know, upper out. You work for two years, then you are to stay and consulting. You might gravitate towards a specific practice or specialty, but you know, you keep going down that path or you exit and exit opportunities can look like a lot of different things, depending on what industry or consulting for what your actual expertise is. People go into strategy, Rose. People go into product. People sometimes go into more kind of data. Science. Heavy rolls really kind of can run the gamut. And, um, for me, working at a big health care company, you know, in the part of the company that we're kind of known for data analytics and system integration work, some project management stuff process improvement. People usually just kind of gravitated towards one of those areas and consulting. But a lot of people also moved to other parts of the business was different. Uh, yeah, it's consulting, you know. It's very one of the great things about it is that it gives you a lot of different career. But one of the typical things about it is you have. You're not always gonna find something that exactly fits what you want. You're kind of making, trusting that you have this generalised problem solvers type background and that you can adapt to the new sex roles.

How did the school prepare you for your career? Think about faculty, resources, alumni, exposure & networking. What were the best parts?

Based on experience at: Dartmouth College
Summarized By: Jeff Musk on Wed Jul 22 2020
So I really embraced the liberal arts education at Dartmouth, and I'm a big believer in the liberal arts, although I think it's really important that if you want to go into something like consulting or finance, obviously, really anything quantitative, you have to have some of that background. So I major in history because I loved it. And I thought it was great use of the Dartmouth education, which is very expensive, in part because you get the small class sizes to get attention from professors. Eso I thought I really utilize that at 10% classes. It was able to work closely with professors on essays and just toe. Teoh kind of expand on how you're able to transition your background into consulting. You know, what I said was, fundamentally, I was a research major. It I What you do in history is you look at a completely new topic and you try to become an expert in a really short amount of time and distill that information into a presentable format, something that's easily digestible and engaging. And that's where consulting is too. So I was able to parlay those experiences in consulting, but I can't understate the importance of me doing, you know, applied statistics in college. Me, you doing taking some business classes, marketing. I think it's important to have a little bit of a well rounded background if you are gonna major in something like history. So because, you know, sometimes people aren't on board with the whole of a large thing. A lot of people are, but sometimes people are so gonna make sure that you have practical knowledge as well.

What three life lessons have you learned over your career? Please discuss the stories behind these lessons, if possible. Stories could be yours or observed.

Summarized By: Jeff Musk on Wed Jul 22 2020
okay. It's a 11 life lesson I learned is Know your audience? No. The way you indicate the way you present things the way you handled certain situations change depending on who your client is, who your boss is, what the dynamic of your team is like. You have to really be able to be adaptable and toe. Learn what the communication style is in that environment. You know yourself. You don't have to copy everyone else, but important to kind of be able to adapt and be flexible. Don't Don't always have the same communication style in every single continent. Um, I think another thing I've learned is be confident in yourself. You're gonna make a lot of mistakes in your first role, no matter what. Even if you're valedictorian of Harvard, gonna make mistakes, understand that that's part of the job. And don't be apologizing for them all the time. Just keep moving forward and, you know, tried to fixem. Don't Don't be too hard on herself. Um

What starting job and internships would you recommend to students who hope to grow professionally like you? What other parting advice, dos, and don'ts would you give?

Summarized By: Jeff Musk on Wed Jul 22 2020
I would say, you know, working something where you could do something analytical, whether that's quantitative or, you know, it's another type of business analysis, but there could be a lot of different types of things. You work or start up. You can work with the company. I think the important skill set for consulting having a little bit of background knowledge about business is good. Um, you know, having a little bit of quantitative aptitude is definitely a huge plus. Not it's not may be necessary for every time consulting, but it's It's becoming increasingly important, right? It's most of people's jobs, and consulting ends up being a lot of it ends up being quantitative, you know, and make sure that you demonstrate that you have a background doing presentations, created contact working with Excel. And you have specific examples of stuff you've done because that stuff is important consulting as well. But you don't have to have any specific industry, right? I didn't have any health care background I got hired by. They help in the world