
This is software (AWS) generated transcription and it is not perfect.
I earned a bachelor of engineering degree from Manhattan College Small Engineering School in New York City and I had some experience as a summer intern working in a laboratory, a laboratory that made fire protection sprinklers, which is actually a safety product. After graduating from college, I really wanted to in a laboratory environment that seems really thrilling to me, I am not sitting behind a desk, I can get up and get into the laboratory and do experiments. My first job coming out of college was with Texaco Research and Texaco at the time was a big oil company that was involved with developing motor oils, their own fuels, they even developed their own engine. It was sort of a real mixture of scientific background that involved not only engineering but also to a certain extent, chemistry. I thought this is a great place to work. So I spent my first 7 years working for Texaco research and worked four years in the testing operation, testing motor oils on various conditions, both in the laboratory and out of the field and then I was essentially promoted into the product development area and I was an only mechanical engineer working with a lot of Ph.D. chemists and actually developing motor oils, at that time I have to say that I got a little tired at Texaco, I sort of stopped learning at the pace that I wanted to learn. So I moved on, I secured a job at Consumer Reports working in their laboratory, testing a wide variety of products, it was a great opportunity, great company and I worked for consumer reports for about 13 years, at that point I felt like it was getting stale. I was hired to report to and work for the Housekeeping Institute in their technical director, both running their laboratories and managing what they call the Good Housekeeping Seal. Again, a thrilling opportunity to work for good housekeeping. As time went on, I was offered an opportunity to work for a laboratory called Intertek, testing certification and was a special laboratory. You're probably familiar with UL Underwriters Laboratory, you see their stamp on a lot of electrical products. Intertek had a very similar and competitive business so I worked with them for several years and then ended up going back to work for Consumer Reports in a new role, working in the product safety area. There not only was I responsible for the safety or essentially assessing the safety of the products of Consumer Reports and evaluate it, but I also got involved with advocacy, getting some laws passed that particularly would protect children from the unsafe problem. A new law now that is in place that required juvenile-products employed to be tested before they go to the market that helps to protect children. Well, one law I think that you're probably familiar with and I worked on pretty intensively was a requirement to put rearview cameras on cars and that would prevent children from being backed over and killed, we worked diligently on that law that is now a law where auto manufacturers protect children. From the time that I worked at Reports, I moved on to work for Deloitte as a director in the field of product safety. I worked for Deloitte for about six years, written over a wide variety of content and then I went to Samsung and Samsung accidentally gave me an offer that I couldn't refuse, I had multiple clients at Deloitte and I had a single client with Samsung currently doing the same job, helping to ensure that the products that they bring to the market are high quality and are safe for all consumers that's why I am where I am today.
Well, you might think I have a crazy work schedule but I don't think so as I try to maintain balance. I spend about 45 hours in the office. I have a fairly long commute, I commute about little more than an hour each way back and forth to work. During that time, I actually carpool with a colleague where we speak business most of the time so it's sort of working in the car, I take a lot of phone calls in the car. When I get home, I do plug in my laptop, I would make sure that there's no crisis that's being developed and in the morning, I check it before going to the work and with our phones we are basically always on. Essentially I try to protect the Samsung name and avoid any kind of crisis and the process, I'm protecting the consumers that buy Samsung's products. We diligently try to identify any emerging issues that could become a crisis and then try to develop a corrective action plan to prevent issues happening in the future, I am also helping to sort of set up new processes that would help to work proactively to prevent any kind of product safety or quality crisis.
Inside of Samsung, I work with a cross-functional team, I work with our legal team, with our Quality Assurance team, work with the R&D team. I also worked very extensively with our customer service team. Customer service team people have the data that I can use to identify any kind of emerging issues. Outside of the organization, I work with a broad set of people. I am very networking and I work with a lot of outside attorneys, particularly compliance attorneys and I work with our government agencies specifically in North America. I work with the Consumer Product Safety Commission. I also work with International Standards Development Organization, SDM International, for example, is one organization in which I have an active role, I'm Co-Chairman of their executive committee on consumer products and through that, I get an understanding for everything that might be going on in consumer products role.