thanks for the opportunity to speak with the team here and share share, share my experiences. Um, so, uh, I guess it za fairly, uh, broad question with many, many parts to it. Right. But I guess I would cover it with a few few key points that I think might be relevant for for students. One is, uh see, there are many interactions that typically end up helping you make the decisions you made and the various choices you've led through life. Life, I would say maybe one or two standout me specifically, um, starting with, of course, the education part of it, which is engineering and then, uh, management degree. But but most importantly, I think coming out and starting one's career in industry first or second job is very important in the sense. At least it helps you shape, shape your skills, the direction you want to go. Uh, and and the one that stood out for me was the one where I was working with, you know, with the multinational company called Musk. Uh, they they have a, um, graduate training program. And I think the the good thing about these kinds of programs is that it gives you the ability to go through different parts, often organization and experience it in short bursts. Could be a month. Could be two months, etcetera. I think that really helped because it gave you an exposure to finance to marketing the sales, uh, toe operations and therefore, help help one decide whether of your strengths lie, or where would your interest like I think that definitely I would go out. The second is, in my opinion, uh, the the ability to or I guess, the willingness to grab something that comes your way. Eso the next. The next point I think we were two point for me was about the opportunity to come to the U. S. Because I was formally working in in India. Uh, this was through a startup that was founded by somebody I knew. But through that opportunity, I got to a C a new new culture experience, a whole new work scenario, Onda off course that led toe where I am today. Um, so I guess it's a long winded answer. But these are some of the experiences that that kind off people take me from where I waas toe identity

multiplied question, right? Eso So my my current role, Um, on the last one. In fact, I've moved on from cognisant to a different role, but in both instances, it is, uh, it is a P and l responsibility for strategic business unit. Right. Um, now, typically, piano responsibility would mean revenue that a stop line margins, which is bottom line onda few metrics that are lagging indicators or that that lead toe. Um well, doing or meeting these first two likely a better. So these are things like building a team. Therefore metrics around team, uh, team building. In that sense. Um, and then I would say possibly, uh, practice building right, Which is about building capabilities, building partnerships, Onda, relationships within the industry, broader relationships and industry, which could be through analysts and so on. Eso Broadly, I think I would categorize these these four or five buckets and the big heads which I measured against them, which are my primary responsibility. Uh, in terms of top prepared, this wholesale revenue margin and people. Then at the end of the day, you get whatever you do. You need a team toe deliver on those weekly workout. Uh, that's a tough one. Uh, this is an industry. I mean, there's a technology industry, right? So Onda and we're working across time zones and across regions. So calls and e just response times really from region to region. And therefore expectations are that you're always on eso Not necessarily the best answer for people who are entering the industry. But But that's the nature of the business. You have to be always on, Yeah.

break that up into maybe two or three buckets. First is customer experience right at the end of the day in a role where you're responsible for revenue and margin on that's driven by by the customers, um, satisfaction levels with your service customer experience is clearly the number one, uh, priority and therefore challenge. How do you ensure that in this day and age, where the, uh, constant demand for the attention off your client in your the consumer, the customer, how do you ensure that you are top of mind and you are you are the first choice for the service that you did. It could be a service. It could be a product. In my specific case, it is I t services, but this is universal. So I think that is definitely a challenge on and three only way toe meat that is toe know your customer well, right? So customer intimacy, understanding what their needs and what makes them Ah, successful. And then you translate that into your service, or or you translate that into how how your organization services can meet that expectation, and then that's that's always a challenge. In that sense, you have to always be on your toes and always be reading and understanding off their business in order to be, uh, to be at the forefront of that. The second one, I would say, is internal alignment. And this is again something that most people may not be aware of when you enter the industry. Right? Um, ensuring that internally, the organization of the Lined to help you deliver on your customers, uh, experience, so to speak. But this could be in terms of acquiring budgets in terms of approvals, in terms of getting parts of the organization to align and give you the the necessary services that your package together for your customers again, I'm speaking specific to the services industry, but I'm sure this is universal.