
This is software (AWS) generated transcription and it is not perfect.
So I, uh, was in medical school. I was going Teoh, go be a neurosurgeon. I was on my life stream. Uh, my last rotation in med school was in the emergency room, and I just kept seeing all these patients who were searching for their symptoms online and doing the wrong thing based on what they're reading online. So, you know, real story saw a woman with the gym finger followed by a guy with an ulcer on this, but from a history of poorly controlled diabetes and is also have become infected and began to imitate is like that night. And I still remember saying to the first person, like a No, you're fine, You should go home. And she pulls out printouts from the Internet telling me by she thought her finger was broken and why she was there that night, and then the very next station kind of still more situation. But, um, you know, with a much worse outcome, you know, we had to tell me, you know, sir, how do you come in? Two days ago, we could have saved her leg. He pulls out, pronounce on the Internet, tell me why he had waited and why he didn't think we should amputate and, uh, rare. And then enforcement by Had some family members also get really sick. And they didn't go to the doctor at the right time. And when I asked, you know, why don't you google it? Um, the answer was just here. Don't trust her. I find on Google, and for me, that was just this kind of emotional tipping point. I, um, to the sabbatical from school. Three months we're graduating and started booing and just became obsessed. This idea that the front door of healthcare waas not the emergency room It wasn't primary care. It's not even, you know, calling your doctor on the phone. It's really look what's happening on the search engines where 72% of Americans and start to help your journey. Yes, that's how kind of came of the idea are chemo saw the problem. The idea in of itself. I just came from seeing that a lot of what I was taught in that school was probably Carter, viable in a in a computer program. Hadn't done any research on it, um, at that time, but just had this inkling like you know how come this doesn't exist before I feel like it. You know, you could teach computer just allows you can teach a human about how to ask questions out a reason, and only that kind of led to the solution to trust all the problem that I was saying in Virginia. Um, yes. So that's kind of high how Bui came to be. And ultimately, when I started the company and got into it, um, a This is dying so much to the impact. So when I did go back and finish med school, uh, I still remember in the last three or Titian's, uh, just being really, frankly, um, you know, it wasn't interested anymore because I was doing Yeah, I get see one patient at a time. But in comparison, I could, you know, really is seeing a patient every 13 seconds. And you're like, Well, the scale of your impact is that it's not even close. Uh, that's really changed the way I thought about my career. All right. You know, I won't probably never practice medicine. No, always. Okay, think about kind of high impact, high leverage situations, toe, uh, try to help people at scale
first few weeks. Um, I started interviewing a lot of position and asked them, You know, uh, basically the question, How kind of him, uh, you know something That's a computer based program. That couple the girl. What's doing? You're sick. How come that doesn't desist already? And how come, you know, doctors could just get on the phone and answered questions really quickly for their patients If, you know, computer based program didn't work and a busy did a lot of a vetting of the problem. And I realized, you know that doctors, for the most part, the incentives to you call their patients and your for some form of money there. Economics is didn't really work out. Like how much doctors get paid per hour. Verse accommodated phone calls. They could think per hour. It just doesn't really add up, uh, and realize that, you know, computer based program was really the only way to go. It also helped me realized, um, that the methods of building our computer based program have been tried many times and that there was significant challenges from a technology perspective t building it the right way, which really helped me focus over the next few months on there who could help, Uh, both internally, you know, who are my co founder perspective, but also, uh, who I should bring on as advisors. So that really, uh what me? Because I think you know very critically about the teammates. I will bring it on Metro founders all changing different backgrounds. A za was the advisers that was brought on that were also multi disciplinary. Also thought about the ultimate in different ways, but had a lot of experience scientifically in terms of thinking through the best way to do this. So help me, uh, you know, to some really help me understand the problem, Uh, going to this kind of dating process, and then I can I drove over the next three months Parro to go, that trying to solve a problem.
in building the initial team. I kind of alluded to this in the last question. Uh, understanding. Not only first of all, you have to understand what skill sets you need. Teoh go after this. Problems, right? Eso that's kind of wild, Really important early on to you can't that, you know, what about building a company like this? Would ball So pretty time to pretty heavy a big part of heavy. And that led me to look for people in my network who could kind of build those gaps. I think the other component of building initial team is seeing in addition to Steeltex, something feels that is important. Uh, but probably secondary to people that you trust. Finding people that you can trust and finding people that you enjoy working with those two components of their often really overlooked when building your initial team. Because you're gonna be working with these people like 8200 hours of, uh, we're in the face of extreme uncertainty. So having people you like turns it from like, this is really painful. Teoh, this is like me working with people that I really enjoy, um and then on the trust side, because there's so much uncertainty there so many times where you really just have to trust the other individual is not going Teoh Uh, backstop, You're not gonna go, you know, do something that all right is unsavory. Uh, So when I brought him at three co founders, they checked all those boxes. You know, they have the right skill sets. They were people that I really I enjoyed being around There were my friends honestly from passes past lives. And as part of the friendship, I really trusted them. We have very frank conversations about really difficult topics really early on. And I think that really helped us navigate through a period of extreme uncertainty which is really active gold in terms of the second question, how did between opposite changing dynamics time resource women evolved? I would say that in addition to my three other co founders, we had a few other people involved. We had a bit kind of co founder at one point along with a bunch of other I guess, groups. I guess that part time folks who were looking to counter by dabble I think what was very obvious was the level of commitment that was different personal person and that help us wean down that team. Gitic, or for that co founded the company because as we started to build a little bit more momentum, the question became like, Are you in this full time or are you not? You know how in it are you and the amount of work that you are putting in week to meet Run with signal to Basically, How about and you were to a longer transition and so that that change in commitment ultimately led to change in the composition of the teams of the winding down of the team that led to, you know, down the road we end of raising money with just the four core of the four and a court co founders, and after that money came in, we would start to hire people coming after that. But that was started really early days.