
This is software (AWS) generated transcription and it is not perfect.
great. Well, first of all, thanks so much for inviting me. This is my my pleasure, and I appreciate the opportunity. So I'm I'm Adam Park, and I'm the chief revenue officer at a software company called Target Acts. We were recently acquired by a larger software company called The Liaison International. So I'll talk about that a little bit. Um, I actually started off in college. I was a journalism major, and I was hoping to either go to journalism school to get my masters or to go to law school. And incidentally, I didn't realize how much income tax waas. So when I got out of school and got my first job, I realized very quickly I was unable to keep up with my student loans. So I ended up at a software company A to what was then called the dot com in the nineties and, uh, and sort of grew from there. And my career kind of followed that progression, and I stayed in the software industry ever since. Um, I think the biggest thing that shaped my career and and perhaps the biggest lesson was really around, taking advantage of chaos and and for those of you may not remember, but in the late nineties there was the dot com boom, which resulted in the dot com bust and followed by 9 11 and just a lot of of big ups and downs in the software world. And what I found is that when there is chaos, uh, there are opportunities. And so that every almost every one of my promotions throughout my career has really come from trying to solve problems when there was, uh, internal chaos within the business.
Yes. So the main responsibilities that that I have, I manage all of our sales. Eso I'm responsible for our company sales number. So how much new business we're going to close? I manage client success, which is, uh, managing our our entire portfolio of customers and making sure that that we're renewing aske close to 100% of our customers every year and then all of the activities that surround those two outcomes. So marketing, sales, support, sales training, uh, customer adoption, all of those metrics. Andi, I would say for for my job in Pre Cove it times is probably a 60 hour a week job with very heavy travel. So I spent probably almost every week on the road traveling at least a couple of days at a time. I have employees in Philadelphia, So I was in our Philadelphia office very frequently and then on customer sites and on sales calls so in during, you know, post co vid working from home. Uh, it's it's more manageable. It's probably between 40 toe to 50 hours a week. Um, it is nice not not having to travel s O. That was one of the positives of getting to work from home
Yeah, I think in any. So I've I've managed multiple functions throughout my career, whether it's it's sales or whether it's marketing or client, you know, support client services on by the common challenge across all is really around people, management and ultimately, whatever you're doing, whether it's delivering product or trying to sell your product, uh, you depend on people on on both sides, whether it's the buyer or the people that you lied. And eso, values and culture are are critical and people management. They're always challenges dealing with people. We're all unique in our own ways. None of us are perfect. We all bring our our personality defects, toe all of our jobs. And so Thio overcome that. I think it's really important toe have a clear set of values that you as a leader live by, but but also, um, bring to the team and make sure that everyone on the team lives by a swell. And for me, what I've always found is that transparency is super important, making sure everyone understands from very tactical things, like what each person school is and what they need to be doing. Thio be successful to being open about mistakes or failures on my part. I'm not perfect. I've made plenty of mistakes. And when I do to make sure that I own up to it and hold myself accountable and that filters and works through the entire team, um, the other challenges just work life balance. And I think whether you're a professor, whether you're an engineer, uh, it is hard to separate, uh, your life outside of work with with what happens at work. And now I'm I'm at an age where I have three kids in high school and, um, the years of them living at home are starting to become fewer and fewer. And so it's really for me. It's really important to make sure I have that balance because, ah, keeping my what I've learned is keeping myself healthy and having a healthy family life definitely impacts my ability to perform at work