Head of IT Operations/Senior Engineer

- Design technical documentation and development with technical team- Develop and maintain information technology designs and plans which outline project status, individual tasks, milestones, completion estimates, and resource allocation- Inspect technical projects for quality assurance- Ensure customer satisfaction through post-project debrief with clients- Document estimates, technical project status, and project completion paperwork- Provide technology strategy planning- Integrate information technologies into the company for optimal effectiveness- Understand current and future business goals and ongoing IT issues to ensure business success- Participate in recruitment, orientation and ongoing training of new IT staff- Works with PMO and technical teams to brainstorm new test ideas for technical projects
    
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About us

  AITC is a SDVOSB and SBA 8(a) Certified IT Systems Integrator, Value-Add Reseller and Service Provider to government and private sectors. AITC draws on significant telecommunications and Information Technology proven experience to ensure customers’ goals are met by providing advisory services, strategic planning, program management, system deployment and technology specialists, as well as engineering, logistics and training support. Let AITC partner with you to increase your organizations productivity and efficiency by designing and delivering proven and reliable IT solutions – fast!

Advanced IT Concepts

•	Led team responsible for IT Operations and Security for this third-party insurance claims administrator—with 90+ claims processing customers.•	Spearheaded a cybersecurity program to protect customer information; implemented a ubiquity wireless system. •	Developed and improved technical systems and processes to support 60,000+ insurance claims for wind and flood damages caused by hurricanes. •	Imaged laptops for every employee and set up accounts; built infrastructure with servers; maintained the network.Accomplishments- Reduced costs by 25% by renegotiating vendor contracts and implementing performance standards.- Built a FOG server to more efficiently store and record each image—allowing for management of hundreds of hosts via a centralized location for patching and multiple deployments.
    
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About us

  Specialty Group, Inc. is an all-lines independent adjusting and fraud investigation company, providing services throughout the southeast.   We are dedicated to the highest level of service possible while protecting the interests of our clients and providing the time sensitive communication associated with the modern day handling of insurance claims.

Our staff is made up of highly qualified and licensed Adjusters and Investigators with many areas of expertise including Workers’ Compensation, all lines of General Liability, Automobile and Property.  We are available around the clock to conduct any type of field task assignments necessary to assist you with your claims.

Specialty Group, Inc.

•	Oversaw global IT functions (Prague, Australia, US) for this $45M military and civilian simulation technology and training solutions company.•	Led IT team and cross-organizational initiatives including 150 developers and engineers.•	Revamped cybersecurity policies and procedures by instituting ITIL best practices, TOGAF, NIST risk management framework, IT auditing, network assessments, and new hardware and firewalls. •	Launched data centers in Orlando, Pittsburgh, Newcastle, Australia, and Prague; managed data migration, compliance and security for AWS environments, and cloud and web infrastructure design.•	Hired team; managed performance; developed and mentored talent. Accomplishments- Led company to Top Simulation Award and Training Companies Best Programs Award.- Recognized with Red Ribbon for Best Programs by Military Training International magazine.- Stopped and prevented cyberattacks by replacing defective firewall practices with Cisco ASA and Sourcefire technologies.
    
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Bohemia Interactive Simulations

•	Led and managed global IT operations for this $5M software company, including networks, business systems, security, business continuity, servers, platforms, virtualization, databases, VoIP, and support. •	Managed engineering team; led transition from RPG to Java—maintaining high moral and retention. •	Concepted, designed, and executed strategy and plan to move customer services to the cloud—creating a new revenue channel for the company—increasing revenue by 16% ( $800K). Accomplishments- Saved $2M by migrating the internal infrastructure to the cloud in lieu of redesigning a data center.- Guided the company to an IBM Beacon Award by leveraging technology in a unique way.
    
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N2N Global

•	Led a 42 person IT organization responsible for managing servers, workstations, wireless networks, software deployments, IT compliance and security, and facilities for this $50M real estate listings company.•	Reshaped the IT strategy and infrastructure—generating significant cost savings and performance improvements. •	Led and managed the help desk, IT support, and project management office teams and day-to-day operations.•	Designed the corporate disaster recovery plan and business continuity program.•	Owned budget and vendor management; developed and executed new vendor strategy—consolidated products and services; prioritized IT programs, licenses, and hardware accordingly.Accomplishments- Lowered IT costs by 72% by implementing standard project management procedures and automating processes.- Directed a data center migration and IT infrastructure relocation; set up all systems in a single weekend—without loss of data and no downtime of services.
    
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My Florida Regional MLS

•	Led 11 person team and oversaw IT operations for US (Florida, New York, Colorado, California) for this $350M magazine company.•	Responsible for all aspects of IT services delivery, including budget creation and management, technical support, vendor/supplier management, project management, risk management, disaster recovery, and global LAN/WAN availability.•	Led transformation of IT help desk service—developed IT ticketing process and established and consistently met SLAs.•	Transitioned from on-premise servers to a data center for secure backup.•	Established corporate security standards and procedures based on NIST, ITIL, and IT best practices.Accomplishments- Achieved $2.5M savings by optimizing telecom configuration.- Improved recovery performance by 88% by adding new storage area network (EMC SAN).- Decreased facility and cooling costs by virtualizing data center systems—with a 135% ROI over 3 years.- Increased productivity by 30% and on-time delivery by reestablishing and upgrading Macs for the publishing and creative teams.
    
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Head of IT Operations/Senior Engineer at Advanced IT Concepts

Advanced IT Concepts

Head of IT Operations/Senior Engineer

Specialty Group, Inc.

Head of IT Operations

Bohemia Interactive Simulations

Head of Global IT Operations

N2N Global

Director of IT & Security Infrastructure

My Florida Regional MLS

IT Engineer | IT Director | CIO | Senior IT Executive | VP of IT | ITIL

Bonnier Corporation

Director of IT Operations & Senior Manager of IT Support

Excelsior College

Computer Information Systems

Bachelor of Science (BS)

Institute of Electrical Engineering

Electrical Engineering

Bachelor of Science (BS)