Senior Engagement Manager at Workday

Manage the implementation of 1 – 2 simultaneous projects.Competency in the Workday HCM product suite.Participate in the sales cycle to gather requirements, formulate delivery approach and develop a proposal/SOW.Provide guidance and mentoring to Professional Service resources working on my implementations.Ensure projects are properly planned and staffed.Work with the client project manager to identify/resolve all issues that could impact project scope and/or timeframes.Work with Delivery Assurance to ensure compliance with agreed to checkpoints.Present at Executive Steering Committee meetings.Ensure the client takes advantage of Workday best practices.Be a liaison for professional services when interacting with sales and/or development.Identify opportunities to position other service offerings.Ensure the client can serve as a reference upon completing their implementation.Assist in the transition of the customer from professional services to product support.Ensure the project is delivered within the budget outlined in the SOW.Present client with change orders in the event they're asking Workday to perform tasks that are outside the scope of the SOW.
    
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Workday is a leading provider of enterprise cloud applications for finance, HR, and planning. Founded in 2005, Workday delivers financial management, human capital management, and analytics applications designed for the world’s largest companies, educational institutions, and government agencies. Organizations ranging from medium-sized businesses to Fortune 50 enterprises have selected Workday.

Workday

• Work with clients to understand their business requirements, configure the Workday HCM solution, demonstrate the configurations through the development of prototype systems, and assist the client in testing.• Assist the client with developing a strategy to convert legacy data into Workday.• Use Workday's Implementation Methodology on all engagements; ensure work is completed on time and within budget. • Share and recommend Workday best practices.• Provide a level of customer service to ensure the client is referenceable once the client is in production.
    
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Certified in Human Capital Management, Talent and Performance Management, and Integrations. Assist customers in all aspects of the data conversion process and prepare system data for conversion to Workday.Support data cleansing efforts by documenting and providing clients with information on data issues and inconsistencies.Convert data using Workday's Data Conversion Tools and analyze and resolve data related issues.Prepare and keep current documentation on the client specific requirements and processes relative to the data conversion process.Develop and maintain expertise in Workday functionality and setup.Define and document best practices for implementations including research, documentation, and escalation of issues.Utilize project management methods to manage customers' expectations and experience in a way that results in the highest customer satisfaction.
    
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•	Responsible for all development efforts for organization.•	Research grant opportunities and write grant applications.•	Partner with Executive Director on all fundraising efforts.•	Explore other opportunities to expand knowledge and awareness of InBody Outreach within community for the purpose of raising funds.
    
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Represent the Master of Science in Information Systems Program at the University of Utah to prospective students.Answer questions and assist with the application process.Coordinate classroom visits and consultations.


• Provide business process services to Studio Owner and Studio Manager.  • Document and edit standard operating procedures for both systems and processes.  • Assist with business structure design including job description and roles and responsibilities documentation.  • Develop community partnerships with other local businesses to offer free yoga sessions. Responsible for initiating relationships as well as developing program logistics and marketing plan.  • Developed initial corporate yoga program.
    
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• Led the organizational change management component of a key Smart Grid project.• Project Manager for the Education, Training, and Communications Team that implemented Oracle’s Utilities Network Management System and Ventyx/ABB’s focalPoint Reporting Tool. • Developed and implemented a stakeholder communication and engagement strategy that included all levels of management in the change process. • Completed business process assessments for each impacted organization and job role, communicated the changes to management and end-users, and incorporated the information into training curriculums. • Developed business process changes to work with technology scheduled for implementation. • Developed and managed the training program for 500 employees. • Wrote a substantial portion of the training program’s content and delivered classes to end users.
    
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San Diego Gas and Electric

•	Supervised team of 7 sales coach managers and 83 sales and service representatives.•	Sold AT&T products and services to Spanish speaking residential customers in the state of CA, including wire-line, wireless, and internet services. •	Responsible for revenue, product sales, and customer service targets. •	Negotiated with the Communication Workers of America on all employee matters.
    
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We understand that our customers want an easier, less complicated life.  
 
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Find stories about our talent, career advice, opportunities, company news, and innovations here on LinkedIn.
 
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      AT&T Wireless
  

•	Supervised team of 7 account managers that sold voice, simple data, and IP services to business customers in territories where Verizon is the local telecommunications provider. •	Responsible for a monthly revenue quota of $3,100 per month, per account manager. •	Responsible for training and developing the product knowledge, sales skills, and implementation expertise of the account managers who reported to me.•	Served as single point of contact for marketing organization. Synthesized and then communicated updated marketing plans to the out of franchise sales organization.•	Developed and delivered training material to new account managers in the sales organization.
    
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•	Supervised team of 7 call center managers and 70 customer service representatives. Office supports key customers, including the State of California, the County of Los Angeles, Bank of America, and Kaiser.•	Ensured timely processing of $5.79M worth of customer service orders per month.•	Negotiated with Communication Workers of America on all employee matters.•	Partnered with McKinsey and Co. to design and implement the restructure of call center operations.
    
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•	Supervised team of 5 second level managers responsible for renovating core business processes. My team implemented new procedures designed to reduce order entry errors, sales processing time intervals, and the frequency of bill credits.


•	Supervised team of 8 first and second level managers that provided sales, ordering, and billing support to all residential and business sales and service channels in a 13 state territory.•	Responsible for process improvements that brought the number of errors committed while processing long distance toll free service orders down from 15% to 6% in 5 months.
    
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•	Worked with product developers to create marketing strategies, ordering procedures, and billing processes for new long distance products. Communicated this information to the training department and all of the West’s sales and support channels; worked with the channels to refine these processes to better serve their needs; and prepared comprehensive flow charts mapping out what was agreed to.•	Delivered presentations about long distance implementation to stakeholder groups, such as the Communication Worker’s of America and the West sales teams, with attendance ranging from 30 – 150 people. •	Designed the process for resolving sales, pricing, product positioning, ordering, and billing issues arising out of the long distance launch. Trained every business office on how to utilize the process.
    
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•	Supervised team of 10 union-represented customer service representatives. Achieved 135% of revenue target.•	Digital Subscriber Line (DSL) subject matter expert.


Honors:1999 AEPhi Greek Woman of the Year awarded by the Intersorority Parents’ Club1999 Order of Omega Greek Honor Society1998 Alpha Epsilon Phi of the Year1998 Rho Chapter of Alpha Kappa Delta, Sociology Honor Society


UCLA offers a combination that’s rare, especially among public research universities. The breadth, depth and inspired excellence among academic programs—from the visual and performing arts to the humanities, social sciences, STEM disciplines and health sciences—add up to endless opportunity. The location is unmatched: a campus that is unexpectedly picturesque and compact, set in a thriving and diverse global city.

University of California, Los Angeles

At the David Eccles School of Business, we pride ourselves on providing our community on the University of Utah campus and beyond with all the tools needed to blaze any path into the business world they choose. Our students enjoy hands-on work experiences with both established companies and aspiring startups. Our top-tier faculty provides pioneering research as relevant in the classroom as it is in the boardroom. And our alumni engage with prospective and current students as guest speakers and hosts for networking events with professionals across a range of business-related fields.

Senior Engagement Manager at Workday

Workday

Senior Engagement Manager

Workday

Senior HCM Consultant, Education and Government

Workday

Data Conversion Consultant

InBody Outreach

Director of Development

David Eccles School of Business

MSIS Student Ambassador

Salt Lake Power Yoga

Business Process Consultant

San Diego Gas and Electric

Project Manager II

AT&T Wireless

Consumer Markets Group Sales Manager

AT&T Wireless

Market Response Group Sales Manager

AT&T Wireless

Business Solutions Area Manager

AT&T Wireless

Process Improvement Team Associate Director

AT&T Wireless

Long Distance Voice Product Associate Director

AT&T Wireless

Long Distance Implementation Manager

AT&T Wireless

Valued Accounts Sales Center Coach Manager

University of California, Los Angeles

Sociology

BA

University of Utah - David Eccles School of Business

Information Technology

Master of Science in Information Systems

InBody Academy

Yoga Teacher Training/Yoga Therapy

500 Hour Registered Yoga Teacher