15 years of combined technical experience implementing and managing operating systems, applications and cloud services

As a certified Microsoft Azure Administrator, I manage cloud infrastructure services including IaaS, PaaS, and SaaS. Managing infrastructure operations in an Azure cloud environment, I ensure the achievement of continuous and uninterrupted cloud service operation occurs, while working within budgets and project timelines. I plan and contribute to application functionality by using wireframes, functional descriptions, product renderings and mock-ups while testing and documenting quality control guidelines and ensuring resource allocations are managed effectively. I also design packages for product installation, updates, and product maintenance.★ Selected Projects & Achievements:  ☞ Conducted full audit and redesigned the company's cloud infrastructure to meet and exceed immediate and future technical requirements. This resulted in a 90% increase in operational efficiency and system reliability.   ☞ Developed and implemented disaster recovery plans and exercises based on company and customer requirements. My actions enabled cross-region access in the event of data center failure.    ☞ Managed company's Outlook365 services, centralizing email management for multiple domains and resolved various mail delivery and compliance issues.  ☞ Designed corporate website and automated support ticketing system. This reduced manual ticket management by 75% and increased business interests by 50%.    ☞ Designed customer specific software application and deployment packages enabling up to an 80% increase in successful application deployment.

    
      
        see less
      
    


As a Managed Services ABAS, I pro-actively ensured around-the-clock availability for mission critical operations, disaster recovery, and customer operations. I provided hands-on administration, troubleshooting, tuning, and maintenance of Veritas appliances and customer-provided hardware, Media Server Deduplication Process (MSDP) and Amazon Web Services (AWS), and other virtual environments and storage systems. I mentored peers, providing deep-dive troubleshooting of deduplication storage and cognitive object storage issues, and I prepared knowledge base articles and communicated directly with keyclients and their management teams.★ Selected Projects & Achievements:☞ Streamlined customer operations and satisfaction through remote administration reducing extensive storage usage, consumption, and costs while providing solutions that enhanced overall service offering.☞ I implemented a video based product support and how-to system. This directly influenced and increased customer satisfaction by 25% while reducing support overhead.☞ I designed a publication for multiple teams providing daily company information including support case details, engineering updates, internal company information, and more. This initative improved team collaboration by 35%.☞ Elected as the Veritas Culture Ambassador in 2018

    
      
        see less
      
    



      Veritas Technologies LLC
        
  

I advanced in enterprise support for Symantec Appliances and NetBackup core software suites.Administering and providing support for operating systems and products, I troubleshot issues, preparing patches, performing updates, and authoring knowledge base and technical documentation. I specialized in MSDP deduplication, storage, and advance disk pools, targeted AIR replication, NDMP, and the SAN Client Fiber Channel.Selected Projects & Achievements:☞ Consistently placed customers first and executed solutions that resulted in high performance metrics.

    
      
        see less
      
    


Symantec Enterprise Security Products are now part of Broadcom. The consumer division of Symantec Corp. is now NortonLifeLock Inc. -- a standalone company dedicated to consumer cyber safety.


      VERITAS Software
  

Provided enterprise support for NetApp filers and Data On-Tap software. My duties required troubleshooting of hardware, system specific technologies and networking.  • Enterprise Appliance Hardware Support• Software support for Data On-Tap versions 7x – 8.0

    
      
        see less
      
    


Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across six continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design. 

Visit www.concentrix.com to learn more.


      Convergys Information Management India Ltd
  

I was the web development and IT manager for the corporate website and related business services.I designed and developed Open Source products, landing pages and themes, and provided service management of a statewide property database (RETS). I managed video and audio pre- and post-production for television, radio, and web collateral in a full-service creative shop. I also administered policy and maintenance strategies for existing applications and technology adoptions.★ Selected Projects & Achievements:☞ Designed and developed real estate website that boasted 1.8 million organic #1 ranked Google indexes while serving hundreds of thousands of listings.☞ Published content for print ads and quarterly releases of The Gallery Magazine.

    
      
        see less
      
    


About us

  Founded in 1976 to provide independent brokerages with a powerful marketing and referral program for luxury listings, 
the Sotheby’s International Realty network was designed to connect the finest independent real estate companies to the most prestigious clientele in the world. 

Sotheby’s International Realty Affiliates LLC is a subsidiary of Realogy 
Holdings Corp. (NYSE: RLGY), a global leader in real estate franchising and provider of real estate brokerage, 
relocation and settlement services. In February 2004, Realogy entered into a long-term strategic alliance with 
Sotheby’s, the operator of the auction house. The agreement provided for the licensing of the Sotheby’s International 
Realty name and the development of a full franchise system. Affiliations in the system are granted only to brokerages and individuals meeting strict qualifications. Sotheby’s International Realty Affiliates LLC supports its affiliates with a host of operational, marketing, recruiting, educational and business development resources. Franchise affiliates also benefit from an association with the venerable Sotheby’s auction house, established in 1744. 

For more information, visit www.sothebysrealty.com.


      Sotheby's International Realty Affiliates LLC
  

Nucamp Coding Bootcamp

As the inaugural winner of the Aspen Prize for Community College Excellence, Valencia is recognized as one of the best colleges in the nation. At Valencia, you’ll get a quality education at a price you can afford. We offer the same education as a state university, only at about half the cost. And, with smaller campuses and classes, you’ll get more support along the way. 

You’ll also have the flexibility to take classes when and where you want—day, night or weekend at any of our five campuses, or online. And, Flex Start courses are starting all the time. Then, when you’re finished, you’ll be ready to go straight into a high-skill, high-wage job or transfer to a four-year university as a junior with guaranteed admission.

Azure Cloud Administrator at Private Company

Private Company

Azure Cloud Administrator

Veritas Technologies LLC

Managed Services Associate BAS Engineer

VERITAS Software

Senior NetBackup Engineer - SME

Convergys Information Management India Ltd

NetApp Filer Engineer

Sotheby's International Realty Affiliates LLC

Web Development and Information Technology Manager

Nucamp Coding Bootcamp

React, React Native, Express, NodeJS, MongoDB, JavaScript, HTML, CSS

Full-Stack Web Developer - MERN

Valencia College

Mechanical Engineering

Associate of Science - AS