Client Experience Lead at Context Partners

Masters of Science From University of Colorado
Portland, Oregon

Context Partners

Client Experience Lead
• Led the client experience on insights, strategy, and experience design projects for clients including Google Play, Google for Education, Melinda Gates' Executive Office, the Surfrider Foundation and NWEA.• Cultivated relationships, opportunities and leads that generated new business with existing clients. Authored SOWs and negotiated as a partner.• Led the client relationship for a project portfolio valued at $1M. Earned an above-average Net Promoter Score from clients and colleagues while maintaining an average profit margin of 57% - 65%.• Leveraged project management savvy to navigate ambiguity with clients, stakeholders and colleagues using diplomatic, nurturing and direct communication and adapting approaches to the work.• Designed and facilitated client workshops, meetings and work sessions for 2- 40 participants. … see more
November 2018 - December 2019
(1 year and 2 Months)

Context Partners

Senior Project Manager
• Led the scoping, resourcing, team management and creative process for insights, strategy, and experience design projects valued from $50K to $800K.• Managed the successful delivery of over $1M in revenue with an average gross profit margin of 57% - 65%.• Led the project management team to help junior staff advance in their careers and streamline processes to improve project delivery efficiencies. … see more
April 2017 - November 2018
(1 year and 8 Months)

Context Partners

Project Manager
• Led the scoping, resourcing, team management and creative process for insights, strategy, and experience design projects.• Managed the successful delivery of over $750K in revenue with an average gross profit margin 57% - 65%.
October 2016 - April 2017
(7 Months)

Frida Steele

Owner & Project Manager
Frida Steele is my company and the umbrella of which I have operated project-based work for the last 4 years. Clients include: Context PartnersUnder Solen Media CBS InteractiveTwo Parts ZIA for Buildings LONG Building TechnologiesUniversity of Utah … see more
May 2012 - August 2016
(4 Years and 4 Months)

CBS Interactive

Associate Marketing Manager
• Logistics project manager for CNET’s marketing programming at the Consumer Electronics Show, North American International Auto Show and Mobile World Congress.• Covered for two women on maternity leave.
September 2015 - March 2016
(7 Months)

Two Parts Co

Event Director
• Collaboratively built and executed the creative vision for events (pop-up, food, beer, wine and maker events).• Produced events for 10-25,000 guests.• Mentored event coordinators in both professional development and job performance, providing autonomy and opportunities. … see more
February 2014 - October 2015
(1 year and 9 Months)

Zia for Buildings

Green Building Specialist
• Created content, marketing and training programs for the ZIA Facilities Management tool, a web-based software for the LEED/Green Building market.
February 2012 - May 2015
(3 Years and 4 Months)

LONG Building Technologies

Project Specialist
• Produced proposals for K-12 schools interested in energy services work. Brought in $30,000 in sales during first month.• Led 7 green building certification projects, coordinating and organizing teams of engineers, architects, contractors to meet USGBC performance standards.
December 2012 - February 2015
(2 Years and 3 Months)

University of Utah - Employment

Content Marketing / Project Manager
• Developed the website for the Foundry, a business accelerator at the University of Utah. Created a website that communicates their program’s method and related outcomes.• Produced the educational videos and provided administrative support.
June 2012 - August 2013
(1 year and 3 Months)

University of Colorado, Denver, Masters of Science in Global Energy Management

Candidate for MS Degree
The Global Energy Management program is a Masters of Science in the Business School at CU Denver. The degree is essentially an industry specific MBA or an "energy MBA". The degree included the classic MBA classes with an energy focus and additional science classes specific to the energy industry.
January 2011 - June 2012
(1 year and 6 Months)

Cleantech Solutions

Project Manager
• Led two turnkey lighting retrofits (350K project value) for two Parks and Recreation Districts in Colorado.
November 2009 - January 2011
(1 year and 3 Months)

CTG Energetics, Inc.

Green Building Specialist
• Created a green building certification program for 120 buildings with team of 6. Coordinated internal quality control process.• Developed and implemented a webinar training series for 150 participants in the LEED EB program.
June 2008 - July 2009
(1 year and 2 Months)

BuyWell International

Research and Development Associate
BuyWell International was a fair trade coffee company started by some friends of mine in college. At BuyWell, I helped in early days by conducting market research, writing sections of the business plan and strategic planning for entering new market sectors.
January 2007 - March 2008
(1 year and 3 Months)

University of Colorado

Global Energy Management
Masters of Science

Colorado College

International Political Economy