Senior Management Analyst at HealthEquity

● Rescued $1 million product from termination by analyzing business processes and product lifecycle, making recommendations to internal clients, and re-engineering product● Increased feature output 20% by leveraging SCRUM Master Agile training to design iterative estimation to more efficiently satisfy business requirements● Captured 107 missed deliverables in software product by inventing and managing User Testing Program; led business requirement and process definition, application design, and testing workshops● Managed portfolio of new product projects to 100% successful implementation of new processes and tools, adhering to deadlines by using effective organization and time management● Earned 9.2 of 10 average satisfaction rating from 18 internal clients by exceeding expectations, acting as ambassador for their needs, and meticulously training users in PLM concepts and software
    
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About us

  HealthEquity is a leading health account custodian that empowers Americans to build health savings by providing powerful tools for health savings accounts (HSAs) and other health financial services. Our convenient solutions serve millions of Americans, along with nationwide employers and health plans. With member support available every hour of every day, our team provides around-the-clock insight to maximize health savings. 

HealthEquity offers a complete line of integrated accounts:
• Health savings accounts (HSAs)
• Health reimbursement arrangements (HRAs)
• Flexible spending accounts (FSAs)
• Health incentive accounts (HIAs)

Our advantage:
• Live integration with your health plan. We’ve successfully integrated with 80 health plans and can accommodate your individual needs
• Helpful support for members, available every hour of every day
• Personalized savings strategies
• Multiple investment options
• Flexible solutions

Visit our website at HealthEquity.com.


      HealthEquity
        
  

Led turnaround of key metrics for lowest performing sales team (before tenure) out of 12 US teams. Directed 8 team leaders and 130 consultants producing $40 million+ annually, 1/3 of call center operations, to increase sales volume, improve call quality, and create agent accountability. ● Ranked 1st team of 15 teams for most sales (from 12th of 15) by building effective working relationships and a true team environment for consultants● Ranked 1st team of 12 teams for client service (from 12th of 12) by analyzing metric root causes, creating new training, and using personal leadership to build training buy-in● Improved agent on-time attendance by 28% by analyzing root causes, data, and creating preventative procedures● Designed leader compensation structure for 65 leaders by working with users to analyze and evaluate processes, procedures, systems; recommendation  was implemented
    
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Progrexion is a leading provider of credit report repair services in the United States. Progrexion’s technology and services help consumers access and understand information contained in their credit reports, verify whether that information is fair, accurate and substantiated, and correct inaccuracies with individual creditors, other data furnishers and the national credit bureaus. Progrexion technology and services are used by CreditRepair.com, its wholly-owned subsidiary, and Lexington Law, an independently-operated law firm. 

Corporate Headquarters: Salt Lake City, Utah; Regional Headquarters: San Francisco, New York. Sales & Service Offices: Utah (North Salt Lake, West Valley, Provo); Idaho (Rexburg, Idaho Falls); Arizona (Phoenix); Oklahoma (Oklahoma City).

Progrexion has consistently been named by Utah Business Magazine as one of Utah’s top 50 fastest growing companies. If you are interested in employment opportunities, please visit www.progrexion.com/careers.


      Progrexion
  

Managed 2 loan branches, over $700,000 in accounts receivable assets, new branch manager training, and a district sales team. Optimized daily loan operations for speed and accuracy.● Increased gross margin 227% and grew customer base by 138% by achieving a strong balance between meeting client obligations, supporting their needs, and driving profitability● Ranked 2nd out of 1,000+ branches for compliance by using excellent written, verbal, presentation, and interpersonal communication skills to train employees
    
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Axcess Financial is a career destination for people who want to make a difference. We are a financial solutions provider who works with our employees to foster a fast-paced, open work environment with plenty of opportunities for future growth. 

Our story began more than 20 years ago in Covington, Kentucky with our first Check `n Go store. This small retail location served customers in desperate need of financial support and helped them find the solutions they needed—when they needed them most. Since then, we have grown to nearly 1,000 Check `n Go and Allied Cash Advance retail stores and have serviced over 50 million loans. We continue to use our history to guide us every day, as we seek ways to better ourselves and the lives of our customers.

Axcess Financial

At the David Eccles School of Business, we pride ourselves on providing our community on the University of Utah campus and beyond with all the tools needed to blaze any path into the business world they choose. Our students enjoy hands-on work experiences with both established companies and aspiring startups. Our top-tier faculty provides pioneering research as relevant in the classroom as it is in the boardroom. And our alumni engage with prospective and current students as guest speakers and hosts for networking events with professionals across a range of business-related fields.

Senior Management Analyst at HealthEquity

HealthEquity

Senior Management Analyst

Progrexion

Sales Operations Manager

Axcess Financial

Branch Manager

University of Utah - David Eccles School of Business

MBA - Professional MBA (PMBA)

Jon M. Huntsman School of Business - Utah State University

Business Administration

Bachelor of Science