SVP Product Management at ClientSuccess

Leading Product Management in designing and creating the product strategy to execute on the company’s vision of helping Customer Success Teams from leading global brands retain and grow their existing customer base.


About us

  ClientSuccess is revolutionizing the way SaaS companies manage, retain, and grow their existing customer base. We deliver a holistic, personal approach to managing success throughout the customer lifecycle. Our true customer success management platform provides actionable insights, rich customer analytics, and best practices that will change your company.

We believe that SaaS is more than software and service. It’s about relationships. Think beyond acquisition and support. You want a customer for life. And not one that exists because they’re locked into a contract. You want a customer that chooses to partner with you because you help them accomplish their goals and succeed—through personal relationships and delightful experiences. 

You succeed when your customers succeed. In the day of big data, don’t forget that its people using your product. There are a lot of services offering to tell you what they’re doing, but that’s not enough. You need to know why. That’s how you reduce churn and increase revenue.

ClientSuccess is a simple yet sophisticated solution that both the front-line CSMs and the Executive team will love. For the CSMs, we bring together the tools, best practices, insights and analytics they need to proactively manage their customers. For the Executives, we deliver the deep analytics, metric and reports to provide a comprehensive view of the health of their SaaS business. Our clients love to use our solution. Every day, all day.

ClientSuccess

Strategic product design and delivery for InMoment's third party integration partners to connect into the larger CX ecosystem; strategic customer relationships; global strategic technology partnerships, and M&A activities to deliver Experience Intelligence to leading global brands. • Adobe Launch, SalesForce, Clicktale, Slack, and Adobe Analytics Integrations • Develop strategic technology partnerships to fill product line gaps • M&A technology target due diligence and strategic partner evaluations
    
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InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core, and specifically architected to harness intelligence from across the entire experience ecosystem to deliver clear business value. The platform features three clouds that all work seamlessly together to give companies a comprehensive understanding of the most important factors impacting their bottom lines, including: Customer Experience (CX) Cloud, Employee Experience Cloud, and Market Experience Cloud. InMoment’s approach of providing strategic technical, best practice and thought leadership support ensures that our nearly 500 brands across 95 countries realize maximum business impact. For more information, visit http://www.inmoment.com/.


      InMoment
  

Lead Product Management, Development, UI/UX Design, and Data Science teams to create and execute the company’s strategic product vision of delivering actionable insights and customer experience (CX) intelligence to leading global brands. • Launched Digital Intercept product for optimized customer feedback experiences• Launched Coach Pro product for optimizing operations at the physical location• CXI Cloud Stevie award for Best New Product of the Year• Launched APAC SaaS-based Cloud instance of the Platform• Image upload & analysis for enhanced customer experience intelligence• Executive sponsor for Client Advisory Board
    
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Leading product management and user experience development for InMoment CX products and solutions; including web, mobile, video, predictive, text analytics and closed loop capabilities.  Our team designs and builds products that help customers improve and mature their Net Promoter systems to understand the real story of what's happening with their customers in real-time.• Named a leader and No. 1 in Strategy & Vision in Forrester Wave (CFM)• Discover - New product of the year, Gold Stevie Award - International Business Awards• Implementation of Product Ideas community for customer feedback & communication• Executive sponsor for Client Advisory Board
    
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Responsible for the product strategy & management of Adobe's Digital Marketing including: Adobe Analytics, Mobile, Video, SocialAnalytics, Discover, and Insight products.  My team is focused on creating products for Adobe’s Digital Marketing Suite to take advantage of new and emerging digital channels, and enable online marketers to utilize powerful real-time reporting and analysis, predictive marketing algorithms,  and content optimization capabilities to provide data-driven personalized digital experiences.• Product strategy & management of Adobe Analytics• Product strategy for Real-time analytics solutions for marketers and publishing editors• Mobile device and application measurement strategy for mobile advertising solutions• Video reporting, monetization, and ad integration strategy for video advertising solutions• Predictive marketing and content optimization for digital marketers• Omniture Ideas Exchange community portal to increase customer satisfaction• Driver for Net Promoter Score to improve customer satisfaction and user experience• Analyst relations and M&A lead for Analytics Products and Solutions• Responsible for Customer Advisory Board for Analytics Solutions
    
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Adobe is the global leader in digital media and digital marketing solutions. Our creative, marketing and document solutions empower everyone – from emerging artists to global brands – to bring digital creations to life and deliver immersive, compelling experiences to the right person at the right moment for the best results. In short, Adobe is everywhere, and we’re changing the world through digital experiences.


      Adobe
  

Responsible for the product strategy & management of Omniture's analytics products including : SiteCatalyst, Discover, Insight, Mobile, Video, and Social analytics. Focused on creating analytics solutions for Omniture's Digital Marketing Suite to take advantage of new and emerging digital channels, and enable online marketers to utilize powerful real-time reporting and analysis to drive content optimization capabilities that provide data-driven personalized experiences.• Product strategy & management of Omniture SiteCatalyst• Product strategy for Real-time analytics solutions for marketers and publishing editors• Mobile app and device measurement strategy for mobile advertising solutions• Video reporting, monetization, and ad integration strategy for video advertising solutions• DigitalPulse for site auditing• Omniture Ideas Exchange community portal to increase customer satisfaction• Driver for Net Promoter Score to improve customer satisfaction and user experience• Analyst relations for Analytics Products and Solutions• Responsible for Customer Advisory Board for Analytics Solutions
    
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About us

  Omniture, Inc. provides online business optimization software enabling customers to manage and enhance online, offline, and multichannel business initiatives. The company hosts and delivers its Omniture online business optimization platform to its customers as an on-demand subscription service. This platform consists of Omniture SiteCatalyst, Omniture DataWarehouse, Omniture... see more Discover OnDemand, Omniture Genesis, Omniture SearchCenter, Omniture Test&Target, Omniture SiteSearch, and Omniture Publish services, as well as Omniture Discover OnPremise software. These services enable customers to capture, store, and analyze information generated by their Web sites and other sources, as well as to gain business insights into the performance and efficiency of marketing and sales initiatives and other business processes. Omniture also provides enterprise, on-demand, and automated onsite behavioral targeting and optimization solutions, as well as real-time Web analytics applications. In addition, the company offers a range of professional services that complement its online services, including implementation, best practices, consulting, customer support, and user training through Omniture University. It serves various industries, including automotive, financial services, media, retail, technology, and travel. The company sells its services through direct and indirect sales channels primarily in North America, EMEA, Japan, and the rest of the Asia-Pacific region. Omniture, formerly known as SuperStats.com, Inc., was founded in 1996 and changed its name to MyComputer.com, Inc. in 1999. Further, it changed its name to Omniture, Inc. in 2002. The company is headquartered in Orem, Utah.


      Omniture
  

Responsible for the Product Strategy for the Move Control Center including content acquisition, video encoding and publishing, video player/plugin, and analytics reporting for Internet Television.  Partnered with major television broadcasters to develop and productize dynamic ad insertion for replacing commercials during a live television broadcast for Internet Television, and streamlined the Internet TV workflow processes.  Partnered with Internet video ecosystem partners such as Permission TV, thePlatform, and iStreamPlanet to develop a best of breed co-op product strategy to address the SMB Internet TV market. • Responsible for Product Strategy & Management of content acquisition, video publishing, video player/plugin, reporting, and documentation• Product strategy lead for Move’s 3rd generation publishing system• Strong leadership in build strategic partnerships for video production workflow integration with the major television broadcasters and industry technology providers• Driver for corporate pricing initiatives• Strategist for product to services business transition
    
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Move Networks Inc.

Responsible for Product Management of Systems & Resource Management, SUSE Enterprise Linux, and the Novell Customer Center.  • Product strategy for Data Center Management and ZENworks Orchestrator• Product Management and launch readiness for SuSE Linux Enterprise 10• Leader of Novell Customer Center stakeholder team• Iterative development research and planning• Hired and built-out an international Product Management Team in Bangalore, India
    
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About us

  In 2014, Micro Focus acquired The Attachmate Group, which included Novell. The Novell corporate brand has since transitioned to Micro Focus. As of 3rd July 2017 be sure to follow the Micro Focus LinkedIn page: https://www.linkedin.com/company/micro-focus to continue to receive updates on heritage Novell solutions.

Micro Focus is a global software company with 40 years of experience in delivering and supporting enterprise software solutions that help customers innovate faster with lower risk.


      Novell
  

Responsible for driving standards across several business units and organizations, and integrating new technologies into the product line, including the global design and infrastructure implementation for Novell's 120 Branch Offices.  M&A investigation and proposals, and product champion leadership.  • Co-authored patent: Authentication on demand in a distributed network environment.• Co-authored patent: Authentication cache and authentication on demand in a distributed network environment
    
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Systems Architect for Novell IS&T.  This position required system design and architecture for Novell's internal systems infrastructure.  It also required designing and rolling out Novell's software products internally before they were shipped to customers.  This position also required close work with Novell's Development Teams during the design, build, testing, and implementation phases of software development.
    
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Southern Utah University is a caring campus community where students come to explore their interests and prepare for meaningful careers and life experiences. With more than 140 undergraduate programs* and 21 graduate and certificate programs across six academic colleges, SUU proudly offers world-class, project-based learning opportunities where students gain professional experience before entering the job market.

Located in the world’s best backyard, SUU is the University of the Parks thanks to its close proximity to several outdoor recreational areas and its educational partnerships with the National Park Service. SUU’s safe, residential campus allows students (more than 10,000) to create lifelong friendships along with once-in-a-lifetime outdoor adventures in conjunction with innovative academic endeavors.

*23 associate degrees, 102 bachelor's degrees and 15 undergraduate certificates.

SVP Product Management at ClientSuccess

ClientSuccess

SVP Product Management

InMoment

SVP Product Integrations & Business Development

InMoment

Chief Product Officer

InMoment

SVP Product Management

Adobe

Director, Product Management - Digital Marketing Suite

Omniture

Sr. Director of Product Management

Move Networks Inc.

Sr. Director of Product Management

Novell

Director of Product Management

Novell

Director of Corporate Architecture & Strategy

Novell

Systems Architect

Southern Utah University

Business Information Management

BS