Experience & Design Leader | Neurodiversity in Leadership Advocate


      Easyenough
        
  

Owner of the budget and strategy for design, innovation, and digital experiences resources across the company's Omnichannel (In-store, eCommerce, Warehouse) retail solutions, and services. Professional Highlights: ✔ EXECUTIVE LEADERSHIP & STRATEGY: C-Suite representative for digital design, design thinking, customer experience (CX) and employee experience (EX) design influencing brand perception and impacting business performance ✔ MARKET STRATEGY & BUSINESS DEVELOPMENT: Provided go-to-market playbook and market share growth strategies to support long-term business plans and support revenue growth targets ✔ CUSTOMER ENGAGEMENT & INFLUENCE: Achieved NPS increase of 213bps across consumer, associate and employee touchpoints exemplifying more enjoyable, useable CX and EX ✔ STORYTELLING: Analyzed and interpreted customer-brand interactions to uncover insights and compose actionable recommendations, roadmaps and campaigns ✔ DIGITAL TRANSFORMATION & STRATEGY:  Devised digital-first strategy for the transformation of al consumer & enterprise initiatives, product and service launches comprised of cross-platform approaches (e.g. web, mobile & social media) ✔ COST REDUCTION: Reduced total time to market and innovation initiative costs by 40% with the introduction of Lean

    
      
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About us

  Headquartered in Pittsburgh, PA, DICK'S Sporting Goods, Inc. is a leading omni-channel sporting goods retailer offering an extensive assortment of authentic, high-quality sports equipment, apparel, footwear and accessories. As of July 30, 2016 the Company operated 649 DICK'S Sporting Goods locations across the United States, serving and inspiring athletes and outdoor enthusiasts to achieve their personal best through a blend of dedicated associates, in-store services and unique specialty shop-in-shops dedicated to Team Sports, Athletic Apparel, Golf, Lodge/Outdoor, Fitness and Footwear.

DICK'S also owns and operates Golf Galaxy, Field & Stream, True Runner and Chelsea Collective specialty stores. DICK'S offers its products through a content-rich eCommerce platform that is integrated with its store network and provides customers with the convenience and expertise of a 24-hour storefront.


      Dick's Sporting Goods
  

Established +300MM Enterprise Design Services and design thinking offerings to identify and unlock higher margins with 80+ Fortune 500 clients worldwide in the CPG, finance, pharmaceutical, industrial/construction and retail industries. Led a cross functional organization of 300+ globally to meet the scalable needs of portfolio companies Professional Highlights: ✔ BUSINESS TRANSFORMATION & LEAN IMPLEMENTATION: Developed and led performance-based business transformation including lean implementation, go-to-market analytics, KPIs and timely course correction ✔ BUSINESS DEVELOPMENT: Collaborated with clients to develop talent, processes and tools that shift discovery, design and delivery of technology-engagement solutions ✔ PROCESS IMPROVEMENT & BUSINESS STRATEGY: Avoided long-term, resource draining ROI investments by developing inter-departmental culture and incentives that validate product and service standards in 20% of the time

    
      
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Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 450,000 people serving clients in over 120 countries, Accenture drives innovation to improve the way the world works and lives.


      Accenture - Strategy
  

Led the modernization of  B2B E-Commerce (Ariba), ERP (Fiori),  and category expansion (UXaaS: http://BUILD.ME) resulting in numerous awards such as winning an IXDA, RedDot, UxAwards, etc.  Professional Highlights: ✔ BUSINESS DEVELOPMENT: Procured and managed Fortune 500 business accounts and development activities for newly created business unit focused on functional design transformation initiatives ✔ CUSTOMER EXPERIENCE: Developed innovative, customer-centric and global digital products and services for global businesses ✔ ORGANIZATIONAL TRANSFORMATION | INTERNAL & EXTERNAL : Designed and managed Fiori 2.0, an SAP's design language, resulting in modernization of user experiences by simplifying tasks, redesigning operations and supply chain processes ✔ USER/FAN/EMPLOYEE EXPERIENCE: Designed visitor experiences for events (i.e. Super Bowl 50, San Jose Sharks, SAP Tech Conference) including all interactive experiences for internal users, employees and external users, fans and attendees

    
      
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At SAP, our purpose is to help the world run better and improve people’s lives. Our promise is to innovate to help our customers run at their best. SAP is committed to helping every customer become a best-run business. We engineer solutions to fuel innovation, foster equality, and spread opportunity across borders and cultures. Together, with our customers and partners, we can transform industries, grow economies, lift up societies, and sustain our environment. #TheBestRun

SAP privacy statement for followers: www.sap.com/sps

Led multiple product teams focused on small businesses digital marketing and eCommerce solutions. Introduced a new suite of tools achieving 1300 basis point improvement for website, eCommerce and marketing applications and resulting in a 40% YOY conversion. Successful exit via PE acquisition


Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. We’re the proud makers of TurboTax, QuickBooks, and Mint. ​Our products and services help more than 50M people around the world put more money in their pockets, with less work and greater confidence.
From uncovering data patterns for how wealth is created, to designing conversational interfaces that deliver personalized experiences, we’re putting AI, ML, and an unrivaled set of data to work to help millions of people achieve financial freedom. Advance your skills in an innovative, diverse, and collaborative environment where technology makes an impact worldwide.

Our culture and entrepreneurial spirit have earned us a spot on “Best Companies to Work For” lists year after year. We’re dedicated to living our mission of powering prosperity, not just through our products, but through our social impact initiatives. Through our Prosperity Hubs, we’re bringing new jobs, teaching new skills, and supporting small businesses in distressed communities to help local economies rebuild and thrive. 

Career Areas: Software Engineering, Product Management, Mobile, UX / User Design, Data, QA, IT, Marketing, Sales, Finance, Tax, and more.


      Intuit
  

Recruited to establish and lead the vision,strategic priorities, and omni-channel innovation practices for Amazons largest revenue contributing eCommerce business (3rd party Merchants)Professional Highlights: ✔ ORGANIC GROWTH: Increased revenues by 2X+ (from $10B to $24B) in 24 months ✔ EXPERIENCE & PROCESS IMPROVEMENT: Increased user satisfaction by +1200bps and traffic +120% by creating and executing business intelligence and reporting platforms. Received Amazon Innovation Award ✔ BUSINESS DEVELOPMENT & INNOVATION: Introduced Customer Nudge Program offering usability research, creating $560M in incremental revenues in 12 months

    
      
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About us

  Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.

Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.

Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind.

You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.


      Amazon
        
  

Led strategic digital experience transformation initiatives across various portfolio touch points.  Deciphered and deployed improvements to web and desktop experience resulting in +42% NPS improvement, 15% increase in LTV and 17% reduction in user-website abandonment. Created the Company’s social media strategy featured in The Lean Startup by Eric Reis

    
      
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Kodak is a technology company focused on imaging.  

We provide -- directly and through partnerships with other innovative companies -- hardware, software, consumables and services to customers in graphic arts, commercial print, publishing, packaging, electronic displays, entertainment and commercial films, and consumer products markets. With our world-class R&D capabilities, innovative solutions portfolio and highly trusted brand, Kodak is helping customers around the globe to sustainably grow their own businesses and enjoy their lives.  

To learn more about Kodak visit http://www.kodak.com and kodak.com/go/followus


      Eastman Kodak
  

Championed the (re)creation of Marketplace & Merchants experience for the companies shift from CPM to CPC and category expansion from 150 to 1700 value-add offerings in 12 months


Yahoo dials up what people love most with apps and sites like Yahoo Sports, Yahoo Finance, Yahoo Fantasy, Yahoo Mail and more in the works everyday. We reach millions of people around the globe and connect advertisers with just the right audiences to help build their brands and businesses. Yahoo is headquartered in Sunnyvale, California, and has offices located throughout the Americas, Asia Pacific (APAC) and the Europe, Middle East and Africa (EMEA) regions. Find more Yahoo jobs, B2B info and press updates at verizonmedia.com.

For sales opportunities visit: https://www.verizonmedia.com/advertising/contact-us

To work with us, visit: https://www.linkedin.com/company/verizon-media/


      Yahoo
  

Provided User Experience + Design capabilities for: 1. California Department of Education2. TechTV (acquired) 3. McData (acquired) 4. Habinger Mortgage Solutions (acquired) 5. Remend Default Mortgage Solutions (acquired) 6. SupportSoft (IPO)7. Adaptec8. Cisco Systems

    
      
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Tasked to define "The Future of Groupware"Groupware: Is the concept of how technology can support the communication and connection needs between human beings. This topic was what we have come to call: Text messaging, video chat, instant messaging, social networking.

    
      
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Sun Microsystems, Inc. is a wholly owned subsidiary of Oracle Corporation. Oracle Corporation, an enterprise software company, engages in the development, manufacture, distribution, servicing, and marketing of database, middleware, and application software worldwide. With the acquisition of Sun Microsystems, Oracle also owns Solaris, Java, MySQL and the Sun line of storage, server and network hardware.


      Sun Microsystems
  

Robert Morris University

The University of Notre Dame is a preeminent research university that offers an outstanding undergraduate and graduate education guided by a Catholic mission. It is located in Notre Dame, Ind., adjacent to the city of South Bend and approximately 90 miles east of Chicago.

University of Notre Dame

•Portable Technology Within the Classroom, Michael Brown, California Polytechnic University 1999 - 2001•Smart Card Usability – The usability and acceptance of smart card technology in education and society. Michael Brown, California Polytechnic University 1998 – 2000•Seniors and the Web, Developing usefull and effective web sites for the elderly and individuals with disabilities. Michael Brown, Hospice of the Valley, March 1999•Visual Cognition in Radiology, VIA-RAD Project. Various, California Polytechnic University – National Science Foundation, IEEE conference on Artificial Intelligence 1998•VIA-RAD: Visual Intelligent Agents in Radiological Assisted Diagnosis. Erika Rogers, National Science Foundation 1997 -1999•Educational Society’s Web Sites, Correlation Among Groups, Michael Brown. California Polytechnic University, April 1998


Senior Consultant at Easyenough

Easyenough

Senior Consultant

Dick's Sporting Goods

Vice President, Chief Design Officer

Accenture - Strategy

Managing Director, Enterprise Design Services

SAP

Vice President, Strategic Experiences

SAP

Head Of Design, Digital Fan Experiences (Sports + Entertainment)

SAP

Head of Design, UXaaS

SAP

Vice President, Fiori Design System

SAP

Head of Design, Ariba

Intuit

Director, Head of Merchant Experience

Amazon

Head of Design (SX)

Eastman Kodak

Director, Digital Transformation

Yahoo

Head of Design, Merchant & Marketplace Experience

Easyenough

Senior User Experience Designer

Sun Microsystems

Sun Labs - UX Intern

Robert Morris University

Brand Management + Corporate Identity

Professor

University of Notre Dame

Collaborative Design & Innovation

Adjunct

California Polytechnic State University-San Luis Obispo

Computer Science, Psychology, HCI