* Gathering all required supporting documentation from employer group or broker pertaining to on-boarding
* Configuration and testing of the employer group's benefits administration site
* Supporting and managing Decision Support portals...
October 2015 - December 2017 (2 Years and 3 Months)
* Documentation of specified mailings submitted to participants and what prompts these letters, the timeframe for response, and how the participant is to respond.
* Participation and ongoing training with Customer Service Representatives for empowerment
on the front lines to increase the odds of one call resolution of participant concerns....
• Received Life and Health insurance license in four states; Utah, New Jersey, Arizona, and Virginia.
• Certified to sell a variety of health insurance carriers: Aetna, Coventry, Arcadian, Humana,
SCAN, Sterling, Wellpoint, and others...
* Optimizing merchandise presentation and training booksellers on merchandise guidelines.
* Driving sales by delivering the four core service principles.
* Execution of Integrated Store Operations (ISO) standards.
* Coaching and communicating with the store team about all products and services...