Senior Software Engineer at Transactis, a Mastercard Company


      Transactis, a Mastercard Company
        
  

Design and implement contact center solutions for customers of NICE InContact, Ring Central, Fuse, etc.


Our mission: Transform contact centers to optimize efficiency and customer service.

EPIC Connections is a global customer engagement and contact center consulting company.  Fortune 500 companies, small businesses and government entities around the world turn to EPIC Connections when conventional approaches are not enough to activate change and achieve results.  Privately-held since 2003, EPIC Connections is a leading contact center professional services firm that delivers process improvement, performance management and technology services to organizations seeking to transform operations, increase agent productivity and realize significant savings through decisive action. EPIC’s senior professionals are experienced contact center industry veterans who draw upon the firm’s operations background to help leaders turn change into a strategic business asset and unlock value at every stage.  With EPIC Connections as your transformation partner, you’ll be ensured of a great result for you, your contact center and your company.

EPIC Connections, Inc.

Write, record, and perform arrangements and original works for solo piano.Recently released my first single album, Joy to the World, available at most digital music retailers, includingAmazon: http://a.co/gE5OW3CiTunes: https://itunes.apple.com/us/album/joy-to-the-world-single/id1164573120CDBaby: http://www.cdbaby.com/cd/clarklawlor
    
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- Implement new customers on Ivinex CRM solution- Program custom tables, fields, and interactions using JavaScript, PHP, and MySQL- Developed custom integrations using Google APIs to allow CRM users to sync calendars and view contacts on Google maps within their CRM login


About us

  Ivinex is a Web Based CRM company that provides a solution that molds itself your YOUR business practices. We don't try to force you into a model that we think works best, but we work with you to come up with YOUR best model.

In short, Ivinex is a methodology agnostic CRM. YOU define how YOU do business.

Ivinex

Led agile development of a web application / wizard to improve and automate the implementation process for new customers. Responsibilities included:- Programming using C#, html, javaScript / jQuery- Gather and document business requirements- Design UX using Visio and Axure (for wire framing)- Oversee development using MVC, C#, jQuery, Bootstrap- QA developers' work each sprint and give feedback
    
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NICE inContact

- Worked directly with customers to design and implement complex call center IVRs- Used SOAP and ReST APIs, SQL and HTML to integrate with customers' CRMs and databases for their call centers- Wrote instruction manual for other colleagues on integrating with Salesforce using Salesforce API and SOQL (Salesforce Object Query Language)
    
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- Conceptualize and design new electrical consumer products- Consult management on business strategy and marketing concepts


Innoplex Labs is a design team producing ideas and designs of our own or for clients. Our team consists of individuals with a diverse range of backgrounds and experiences.
Functioning around our own adapted process of "Design Thinking", we strive to provide a rewarding and stimulating environment for our innovators and design thinkers to create and improve things in the world around us through our combined knowledge and experience.

Innoplex Labs, LLC

Lab TA for ECEn 212 (Circuit Analysis) and ECEn 301 (Elements of Electrical Engineering).- Help students complete labs, troubleshoot/debug circuits, explain circuit concepts (breadboard construction, resistors, operational amplifiers, etc.)- Assist students in use of oscilloscopes, digital multimeters, power supplies, function generators, and PSpice circuit simulation software
    
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Brigham Young University (BYU), located in Provo, Utah, United States, is a private, coeducational research university owned by The Church of Jesus Christ of Latter-day Saints. It is the oldest existing institution within the LDS Church Educational System, is America's largest religious university, and has the second-largest private university enrollment in the United States. Approximately 98% of the 34,000 students at BYU are members of The Church of Jesus Christ of Latter-day Saints.The university's primary focus is on undergraduate education, but it also has 68 master's and 25 doctoral degree programs, including a Juris Doctor program.

Brigham Young University

- Eliminated 6 hours of data entry per week by designing and implementing an online electronic W-9 system for our network of over 10,000 vendors- Assisted IT staff in design of multiple information systems upgrades- Trained several asset managers and accounting staff


In the next several months, we will be transitioning to One Radian brand. You can continue following us at @Radian and learn more about all of Radian’s new service offerings at https://www.radian.com/real-estate-services/.

Red Bell Real Estate LLC is part of the Radian family of companies and is your single source for real estate, valuation, and technology needs. With our diverse products we offer solutions that can help improve efficiency and expand new opportunities for you and your business.

Red Bell Real Estate

Increased cycle count accuracy from 60% to 99% in the first 90 days of employmentReduced scrap items 20% by segregating returned inventory from unopened inventory, and by implementing policies for proper treatment of opened returns


Systems analysis and design, Web development (PHP, Javascript, MySQL), Databases, Networks and security

At the David Eccles School of Business, we pride ourselves on providing our community on the University of Utah campus and beyond with all the tools needed to blaze any path into the business world they choose. Our students enjoy hands-on work experiences with both established companies and aspiring startups. Our top-tier faculty provides pioneering research as relevant in the classroom as it is in the boardroom. And our alumni engage with prospective and current students as guest speakers and hosts for networking events with professionals across a range of business-related fields.

University of Utah - David Eccles School of Business

- Undergraduate courses in Electrical Engineering and Computer Science- C++, Electrical Circuits, Signals & Systems, Probability Theory


750 GMAT score (98th percentile)Dean's Scholarship Recipient


SummerArts Piano Competition: 1st place in Music Theory, 4th place in Performance

Utah State offers top-notch academics, nationally-recognized research, Division I athletics and more than 200 student clubs and organizations, all on the oldest residential campus in the state. 

Located in Logan, Utah, USU is only minutes away from two mountain ranges, within a two-hour drive of 10 major ski resorts, and a half-day's drive of six national parks, including Arches and Yellowstone. Utah State offers big-school opportunities with a small-school feel, and all for a great value. So great, it was the #3 highest-ranked public university in the West and #5 in the nation for lowest tuition in “America’s Top Colleges” (Forbes, “Top Colleges,” Aug. 2015). 

To date, Utah State has seen year after year increases in total research funding, with research grants from the U.S. Department of Defense, National Science Foundation and the Department of Health and Human Services. USU’s research – often beginning in facilities like the Utah Water Research Laboratory, Space Dynamics Lab, Agricultural Experiment Station and the Center for Persons with Disabilities – provides expertise that reaches globally. And this focus on research starts early for students. USU’s undergraduate research program is the second oldest in the nation, behind only MIT. 

As Utah’s land-grant university, Utah State takes seriously its role to provide access to education for every student in every corner of the state. With eight regional campus locations and 24 satellite campus locations, USU provides Utah students access to higher education by breaking through traditional geographic boundaries.

Senior Software Engineer at Transactis, a Mastercard Company

Transactis, a Mastercard Company

Senior Software Engineer

EPIC Connections, Inc.

Senior Implementation Engineer

Clark Lawlor Music LLC

Founder, Pianist & Composer

Ivinex

Web Developer / Implementation Engineer

NICE inContact

Software Engineer I / Business Analyst

NICE inContact

CTI Engineer (Computer Telephony Integration)/ Expert Services Consultant

Innoplex Labs, LLC

Design Team - Electrical Engineering

Brigham Young University

Analog Lab Teaching Assistant

Red Bell Real Estate

Accountant

Bailey's Moving & Storage

Inventory Manager

University of Utah - David Eccles School of Business

Master of Science, Information Systems

Brigham Young University - Fulton College of Engineering

Computer Engineering Courses

Brigham Young University - Marriott School of Management

MBA courses

University of Utah - David Eccles School of Business

Accounting

BS

University of Utah - School of Music

Piano, Choral Ed, Composition

Utah State University

Computer Engineering Courses