Engagement Manager

Senior Learning & Development Specialist- Develop both internal and customer facing technical training- Manage internal and customer facing learning paths- Deliver internal and customer facing trainings- Create supplemental materials and videos to assist in technical education- Implement operational consistencies including methodologies and documentationEngagement Manager- Oversee multiple engagements at the same time- Act as main point of contact for customer's service needs- Maintain customer relationship- Escalation point for Consultants and CustomersPartner Management- Responsible for maintaining partner relationships- Oversee contracted employee engagement
    
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About us

  Venafi is the market-leading cybersecurity company that secures and protects the cryptographic keys and digital certificates every business and government depends on for secure communications, commerce, computing, and mobility. The Venafi Trust Protection Platform constantly assesses which keys and certificates are trusted, protecting those that should be trusted, and fixing or blocking those that should not. By protecting the keys and certificates that are the foundation of all cybersecurity, Venafi prevents them from being misused by cyber criminals. Our ever-evolving, intelligent solution protects the networks, businesses, and brands of the world's most demanding, security-conscious Global 2000 organizations.


      Venafi, Inc
  

•	Interview, on board, and prepare new employees for delivery readiness•	Build internal relationships to market local team throughout the company•	Responsible for a team of 16 traveling technical consultantso	Perform annual performance and compensation reviewso	Hold regular 1:1 meetings with employeeso	Keep team informed through weekly team meetingso	Act as a point of escalation for technical and other concernso	Ensure employees completed required operational tasks including timesheets, skills documentation, time-off requests, and expense reportso	Accountable for employee goal setting and approvalo	Handle relevant HR concerns in close conjunction with HR business partner•	Partner with Resource Management for resource staffingo	Manage team utilization according to goals (never dropped below target per quarter)•	Act as an escalation point for delivery concerns•	Develop career pathing and training expectations•	Interface with Consulting team in India, Egypt, and globally•	Participate and present in annual management planning meetings•	Develop cross-functional relationships with other business units within Dell EMC
    
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Dell EMC is a part of the Dell Technologies family of brands.  Dell Technologies is a unique family of businesses that provides the essential infrastructure for organizations to build their digital future, transform IT and protect their most important asset: information. The company services customers of all sizes across 180 countries – ranging from 98 percent of the Fortune 500 to individual consumers – with the industry's most comprehensive and innovative portfolio from the edge to the core to the cloud.


      EMC
  

•	Responsible for a team of 150+ employees across the globe including Utah, Egypt, and Indiao	Accountable for roughly $7M/QTR of services business between Data Center and Business Resiliency tracked through Salesforce.com•	Act as an escalation point for delivery concerns globally•	Manage head count plans based on pipeline data•	Interface with Sales, Presales, and other GTM teams to create unified action plans•	Partner closely with the portfolio team to create and tailor new service offerings•	Create and maintain discipline-related scoping and pricing materials as well as SOWs•	Assist with sales presentations to high profile clients and potential clients•	Develop quarterly delivery goals, training, and metrics•	Create training schedules and frameworks for delivery readiness across the business globally•	Assemble and deliver quarterly messaging and all-hands meetings•	Ensure delivery consistency through creation and maintenance of methodologies, processes, and collateral for all service offerings within the discipline
    
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•	Develop Blended Delivery guidelines            o 	      Create customer segmentation criteria            o        Construct and implement a remote exception approval process            o	      Define roles and responsibilities at various levels•	Interface with global leadership to gain approval and buy-in•	Develop and deliver training for Blended Delivery process to each workgroup•	Responsible for establishing pilot projects across all theaters
    
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•	Received exemplary reviews in the Great Place to Work survey for managment•	Interviewed, on boarded, and prepared new employees for delivery readiness•	Built internal relationships to market local team throughout the company•	Responsible for a team of 16 traveling technical consultantso	Performed annual performance and compensation reviewso	Held regular 1:1 meetings with employeeso	Kept team informed through weekly team meetingso	Acted as a point of escalation for technical and other concernso	Ensured employees completed required operational tasks including timesheets, skills documentation, time-off requests, and expense reportso	Accountable for employee goal setting and approvalo	Handled relevant HR concerns in close conjunction with HR business partner•	Partnered with Resource Management for resource staffingo	Managed team utilization according to goals •	Acted as an escalation point for delivery concerns•	Developed career pathing and training expectations•	Interfaced with Consulting team in India, Egypt, and globally•	Participated and present in annual management planning meetings•	Active member in multiple company-wide diversity groups•	Developed cross-functional relationships with other groups within EMC
    
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- Recognized multiple times with excellence awards for superior performance- Contributed to the development of Data Center Migration Methodology training materials- Lead training for new hires regarding Data Center Migration Methodology- Co-lead managing updates and creation of data center migration tools and project deliverables- Participated in pre-sales demonstrations- Contributed to e-mail migration planning for a Federal project- Acted as data manager and customer interface for data center migration projects- Compiled, managed, and presented all data for multiple data center migrations- Provided QA reviews for multiple data center migration projects- Lead member of management team responsible for internal operations- Develop and deliver technical training to new hires- Responsible for creating and implementing professional development programs- Manage and facilitate team meetings and communications- Participate in interviewing and selecting new applicants- Play an integral role in internal decision making including project staffing and conflict resolution- Act as quality assurance on multiple projects at the same time
    
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- Performed drive imaging- Completed forensic examination of drive images- Developed and taught courses in Prodiscover and FTK


- Google Adwords Certification- Created and presented campaign reports in Excel showing search performance- Optimized client accounts for optimal performance- Performed keyword research- Managed accounts with varying budgets from $300 - $100,000 per month
    
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- Participated in disaster recovery and business continuity plan template creation and refresh- Acted as the single point of contact for plan collection- Updated disaster recovery and business continuity plans for systems and applications- Created custom dashboard for tracking plan completion- Reported collection progress to management
    
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Intermountain Healthcare is a not-for-profit system of hospitals, surgery centers, doctors, and clinics that serves the medical needs of Utah and southeastern Idaho. Key medical services include cancer, heart, women and newborns, orthopedics, sports medicine, and more. Major cities served are Logan, Ogden, Salt Lake City, Provo, and St. George.


      Intermountain Healthcare
  

- Ran daily/weekly/monthly reports in Excel showing search performance- Presented reports to clients and advise client decisions- Managed Search accounts within Yahoo!, Bing, and Google          *Optimizations, performance analysis, budgeting, billing- Created keyword lists and ad text for search campaigns- Managed campaigns with monthly budgets between $500 - $200,000
    
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About us

  DATA-DRIVEN ENROLLMENT MARKETING

Datamark provides innovative, data-driven marketing exclusively to higher education. The company provides marketing research services, delivers full-service lead generation and management, and offers conversion marketing solutions designed to reach, engage and motivate prospective students.

Datamark

- Created a database for tracking course elements and enrollment- Edited and proofread Capstone thesis papers- Corrected and helped write tests and assignments- Performed Academic Advisor/Counselor responsibilities


•	Answered phones•	Filed paperwork•	Performed front desk responsibilities with clients


At the David Eccles School of Business, we pride ourselves on providing our community on the University of Utah campus and beyond with all the tools needed to blaze any path into the business world they choose. Our students enjoy hands-on work experiences with both established companies and aspiring startups. Our top-tier faculty provides pioneering research as relevant in the classroom as it is in the boardroom. And our alumni engage with prospective and current students as guest speakers and hosts for networking events with professionals across a range of business-related fields.

Engagement Manager and Senior Learning & Development Specialist at Venafi, Inc

Venafi, Inc

Engagement Manager and Senior Learning & Development Specialist

EMC

Consulting Manager

EMC

Global Operations & Strategy COE Service Owner - Data Center & Business Resiliency

EMC

Blended Delivery Development

EMC

Consulting Manager

EMC

Consultant

Eclipse EFI

IT Forensics Intern

PurePPC.com

PPC Specialist

Intermountain Healthcare

IT Security Intern

Datamark

Search Engine Marketing Coordinator

Steven's Henager College

Teaching Assistant/Administrative Assistant

Dunlop Appraising

Appraiser's Assistant

University of Utah - David Eccles School of Business

Information Security

MSIS

University of Utah - David Eccles School of Business

Business Administration, Information Systems, Economics

Bachelor's