Manager, Customer Satisfaction Program at STANLEY Healthcare

Lead the Customer Satisfaction Program tasked with proactively supporting our customer base, helping our customers to realize the full ROI of our RTLS solutions, and continuously improving deployment and support methodology.


About us

  STANLEY Healthcare provides over 14,000 hospitals and senior living organizations with enterprise solutions that create a safe, secure and efficient healthcare experience across life’s stages. The STANLEY Healthcare solution set enables customers to achieve organizational excellence and superior care in critical areas: Patient/Resident Safety, Security & Protection, Environmental Monitoring, Clinical Operations & Workflow and Supply Chain & Asset Management. These solutions are complemented by STANLEY Healthcare’s By Your Side™ Lifetime Customer Care commitment to ensure that every customer achieves success and realizes the full value of their investment, through consulting, training, implementation and integration services. 

STANLEY Healthcare is proud to be part of Stanley Black & Decker, Inc.

STANLEY Healthcare

Acting in the role of PMO Leader, established a highly successful PMO at the Portfolio and Project levels tasked with developing the methodology behind prioritizing, selecting, and executing development projects.


Senior member of a team of engineers tasked with testing and deploying beta product, developing best practices for the field, and managing escalated accounts.


About us

  By Light Professional IT Services LLC (By Light) provides a full range of hardware and software engineering services to defense, civilian, and commercial customers worldwide. Driven by a management team that leverages real-world expertise from the defense, intelligence, federal healthcare, and commercial sectors, we provide reliable, efficient, and cost-effective IT solutions.

Some of our successes include:

• Completion of 80+ Global Information Grid Bandwidth Expansion (GIG-BE) sites both CONUS & OCONUS. Provided Optical Network Engineering, Implementation, & Project Control Worldwide.
• Provided timely completion of ATM to IP Migration, Legacy Network Optimization, & VOIP Implementation of 47 CONUS Sites for the United States Special Operations Command (USSOCOM) SCAMPI Network.
• Supporting the AMC CIO/G6 in the Depot Modernization Program, implementing CONUS wide 802.11/a/b/g/n wireless networks, Area Processing Center Migration, DISN Optimization, and a 40,000 user, enterprise-wide SharePoint Implementation.
• Completion of 2,000 Plus Legacy Circuit Migrations to DISN Transport for DISN Transition Program.
• Delivered Communications Support & Staff Augmentation for Deployed DoD Forces under the Program Executive Office Enterprise Information Systems Technology Applications Office (PEO EIS TAO).
• Successful Implementation of Secure Intelligent Video Systems (IVS) for the Intelligence Community.
• Supporting major international carriers in the modernization and expansion of Data Center Facilities.
• Engineering new Turnkey “Cloud Services,”  including Hosting, Managed Services, COOP, and Data Storage and Archival.

By Light Professional IT Services

National Weather Service

Computer Science Co. LLC (CSC)

Geospatial Systems

The mission of the United States Air Force is to fly, fight and win … in air, space and cyberspace.

To achieve that mission, the Air Force has a vision of Global Vigilance, Reach and Power. That vision orbits around three core competencies: developing Airmen, technology to war fighting and integrating operations. These core competencies make our six distinctive capabilities possible.

Air and Space Superiority: With it, joint forces can dominate enemy operations in all dimensions: land, sea, air and space.

Global Attack: Because of technological advances, the Air Force can attack anywhere, anytime and do so quickly and with greater precision than ever before.

Rapid Global Mobility: Being able to respond quickly and decisively anywhere we're needed is key to maintaining rapid global mobility.

Precision Engagement: The essence lies in the ability to apply selective force against specific targets because the nature and variety of future contingencies demand both precise and reliable use of military power with minimal risk and collateral damage.

Information Superiority: The ability of joint force commanders to keep pace with information and incorporate it into a campaign plan is crucial.

Agile Combat Support: Deployment and sustainment are keys to successful operations and cannot be separated. Agile combat support applies to all forces, from those permanently based to contingency buildups to expeditionary

Manager, Customer Satisfaction Program at STANLEY Healthcare

STANLEY Healthcare

Manager, Customer Satisfaction Program

STANLEY Healthcare

Program Manager Project Management Office

STANLEY Healthcare

Senior Engineer, Advanced Services

STANLEY Healthcare

Senior Solutions Engineer

By Light Professional IT Services

IT Manager

National Weather Service

System Administrator

Computer Science Co. LLC (CSC)

Lead RF Engineer

Geospatial Systems

Telecommunications Director

Geospatial Systems

Radar Maintenance Technician

United States Air Force

Senior Airman - Ground Radar Maintenance - 2E051

University of Central Florida

Computer Science

Bachelor's degree